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Senior VP Global Customer Support
3 months ago
Our client is a successful global software organisation with an already established and highly successful international business. As part of strategic growth, we are now recruiting an experienced Global Head of Support to lead an international team at a time of positive transformation for the business.
The role will lead Customer Support and Cloud Services operations, and it will be a key member of the global leadership team, accountable for setting the vision, direction and operations for the Customer Support organisation.
- Build and lead a large international support and operational team
- Provide leadership to the Customer Service and Support team in the achievement of goals and performance improvement
- Drive improved performance through collaboration with cross-functional teams (Product Management , Engineering and Sales) to ensure that solutions meet customers needs
You will need a senior leadership background in SaaS and a proven track record in developing large teams in an international Customer Services function.
Requirements:
- Proven experience of managing a large global support function.
- Experience of leading transformation programs across enterprise software companies, ideally with experience of offshore and nearshore teams.
- A strong appetite for industry developments, emerging technologies and best practice in SaaS product support.
- A background in Cloud operations and delivery, including SaaS operations.
- A strong understanding of best practice, with the ability to drive implementation and adoption, as well as systems across large scale support organisations.
- A technical background in the IT Industry.
This is an opportunity to help shape and position the future of a successful, high-growth software business.
