Software Implementation Specialist

2 weeks ago

London, Greater London, United Kingdom Advantive Full time

At Advantive, we make purpose-built software for specialty manufacturing and distribution businesses that streamline complex processes, optimize operations visibility and throughput, and drive improved quality, profitability, and revenue growth.

Deeply embedded in our customers' businesses, Advantive's software solutions add value along the full manufacturing and distribution lifecycle.


Our customers, who include corrugated and packaging manufacturers, equipment and supply wholesale distributors, and automotive and other specialty manufacturers, benefit from our solutions that have been honed over decades in the marketplace.

We know our customers' businesses intimately and deliver software to address their needs.


This role is within our Professional Services team and is responsible for the training and implementation of customers on our ERP software solution, Kiwiplan.

Individuals will coach customers along their process of implementing their own solution with our detailed plan and moving a large-scale project from kickoff to completion over a period of several months.


Special focus areas include implementing accounting systems and practices, business/workflow analysis, data conversion/integration analysis, and reporting analysis following a prescribed plan with milestones and deadlines that must be met to be successful.


  • At least two years of experience working with MES software solutions
  • Demonstrated experience with MSSQL and MYSQL
  • Ability to solve complex problems quickly and provide understandable solutions
  • Technical support troubleshooting experience
  • A solid technical knowledge involving Linux and shell scripting, Windows and power shell or other scripting experience
  • The ability to communicate well, run consulting sessions or virtual/in person classes and provide enthusiasm about our products
  • Application of systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications
  • Ability to exercise discretion and independent judgment in the management and coordination of activities
  • Ability to give the customer comfort on any issues relating to the software
  • Working knowledge of the target operating system
  • Working knowledge of the hardware environment
  • Knowledge of the customer's business needs and the business processes
  • Ability to identify delicate situations; utilizing effective people skills, relating to corporate level and plant management; the ability to deal with the plant's hourly workers and their criticism
  • Software installation, configuration of the software, configuration of the operating system, training of the customer service, planning, sales and manufacturing staff in the use of the software, answering questions, supervising the process, making recommendations to customers on use of the software
  • A good working knowledge of the manufacturing environment, the functionality of the software and the configuration for their needs; when necessary, using this knowledge to directly connect Advantive software to manufacturing machinery
  • Strong analytical skills for identifying causes of problems and their resolution
  • Strong people management skills; good knowledge of software, functionality, operating systems and hardware environments
  • Ability to manipulate the systems through online access
  • Ability to deal with multiple problems and be able to prioritize
  • Strong leadership skills
  • Professional image
  • Proactive and preemptive approach
  • Ability to prove to our customers (by deeds and actions) that "we care"
  • Determination to ensure issues are followed through
  • Documentation of all customer contact events through the systems provided
  • Written reports on onsite training and other activities
  • Constant striving to identify areas for product and procedural improvements
  • Compliance with company policies and procedures
  • Application of special knowledge with discretion and judgment
  • Knowledge in core manufacturing areas of estimating, cost analysis, inventory, scheduling, feedback, shipping and accounting
  • Up to 50% travel and occasional weekend work
All your information will be kept confidential according to EEO guidelines.

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