Implementation Specialist
2 weeks ago
Who We Are
At Iress, we believe technology should help people perform better every day.
Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level.
From the world's most established financial brands to new and disruptive players, we help improve every aspect of our clients' businesses so that they can work better, every day.
Iress is one of Australia's largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.
The Role
We're currently looking for a motivated and experienced Implementation Specialist to work within our Global Client Solutions Team to be responsible for identifying client order management requirements and desired outcomes, leveraging our Iress Delivery Framework (IDF) methodology where possible.
You'll be designing optimal and repeatable Trading & Market Data solutions for our clients, as well as configuring core products to achieve client outcomes and support timely delivery of client order routing, connectivity and trading workflows.
Partnering with our client-facing teams, you'll build close relationships with clients by providing an escalation path for technical issues, diagnosing issues and identifying solutions including required development items.
You will need to be confident in solving complex trading issues and come up with realistic solutions.What you will be doing
You'll be working on a variety of client implementation projects within Trading & Market Data, working to deliver these on time and to budget, achieving successful outcomes and exceeding client expectations.
You will act as a Subject Matter Expert on Trading & Market Data solutions to teams across Iress by diagnosing and troubleshooting complex trading related system issues reported by clients.
Building and maintaining relationships with a range of internal and external stakeholders will be key as well as assisting with training requirements for your colleagues and clients where there are additional layers of complexity that require a more technical range.
Alongside your solid understanding of financial markets and products, experience and understanding of various Trading system technology and platforms is required.
We're looking for someone who prides themselves on being able to get the best out of others and takes an inclusive, encouraging and hands on approach to this role.
Our financial services software is built for better performance, and with this in mind, you'll be someone who consistently challenges the status quo to ensure we're continually improving, with quality, ease and efficiency being some of your key drivers.
We move quickly at Iress and expect you to do the same using your ability to prioritise, delegate, respond to and follow-up with issues in a timely and appropriate manner.
In addition to this you will have excellent communication skills both verbally and written with a strong sense of self motivation showing initiative in liaising with clients effectively.
Why work with us?- 8 paid days to extend your weekends in days annual leave- State-of-the-art offices- Free on-site gym in our Cheltenham office open 24/7- Equity grants for our top 25% performers- Annual Profit Share when Iress meets its annual profit targets- Casual dress, flexible work policy- Access to learning and development programs through Udemy- 3 days' leave per year for charity initiatives- Generous referral bonus scheme- Global 36-hour hackathon- Starting school leave - 8.
Employment Type
Employee
Time Type
Full time
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