Senior Technical Support Engineer

2 weeks ago


Middlewich, Cheshire East, United Kingdom KPI Recruiting Ltd Full time

Salary– Up to £40,000 dependent upon experience.

Hours– Monday to Friday 9am – 5pm (With 1 week in 4 on call at £50 per hour if called out).

Company van provided (including a fuel card for business use)/ OR Expensed Mileage

Workplace pension

Free parking

28 days annual leave

Main duties


• Working with and supporting the team.


• To be able to accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.


• To provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress.


• To provide 1st and 2nd line helpdesk support to customers for hardware, software, audio-visual, and tele equipment.


• In addition, they may be called upon to do other duties as demand occurs.


• To work towards and complete Microsoft Certifications for IT Professionals


• To audit new customers IT and provide reports back to customers, including meeting with customers to discuss the audit and findings / recommendations.


• To be aware of and abide by health and safety procedures and associated polices.


• To proactively implement policies and procedures.


• To maintain satisfactory standards of safety and security in relation to customers.

Personal Qualities and Skills


• Professional in their attitude


• Flexible and willing to learn


• Able to demonstrate good initiative


• Excellent communication skills


• Well presented


• An excellent attendance record


• A good team player


• Have skills and knowledge around networking, firewalls and routing protocols.


• Have skills and knowledge around the Microsoft portfolio and Virtualisation Technologies.


• Extensive use of all currently supported Microsoft Operating Systems.


• Extensive use of Microsoft Office.


• Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, DNS.


• Microsoft certified desirable



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