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End User Computing Team Leader

3 months ago

Colchester, Essex, United Kingdom Roxwell Talent Full time
(Hybrid working - minimum 50% in the office)

Delighted to be partnering with a prestigious international law firm in recruiting for an End-User-Computing (EUC), Team Leader


In this role you will manage a small global team of highly skilled 3rd line engineers, where Line Management responsibilities include the day-to-day team leadership, the mentoring of team members and supporting their contribution through effective service delivery.


The role involves working closely with Service Delivery Teams, the Project & Programme Portfolio, Architects, Regional IT Support Managers, and Business Services teams to ensure effective delivery based on business and strategic requirements.


Simply put, this role's success will be paramount to delivering the service our lawyers and clients need and expect from a global law firm.


Requirements:

  • A selfmotivated team leader who will own their technological remit and motivate and develop their team
  • Can technically contribute to End User Device systems such as Windows 10, Laptops, Desktops, Virtual Desktops, iPhone's, SCCM, Intune, Printers, VPN technologies and OneDrive
  • Effective communicator, with the ability to engage with a range of stakeholders.
  • Experience in adapting their working style to the audience, or delivery expectations.
  • An effective and pragmatic approach to incidents and problems driving resolution
  • Someone who will drive the ambition of yearonyear improvements to end user device estate
  • Aptitude and desire to learn new technologies, methodologies and processes.
  • Can technically contribute to End User Device systems such as Windows 10, iOS, SCCM, Intune, Printers, OneDrive, VPN technologies and Virtual Desktop systems
  • Work with Architects and Project Managers to deliver a technological roadmap of services within the End User Device remit including understanding processes and methodologies
  • Demonstrate troubleshooting skills during the phases of installation, operation/run and decommissioning of End User Technologies
  • Ensuring all known IT risks are captured and maintained in the IT Risk Register
  • Contribute to all ITIL processes for relevant technology including Incident, Problem, CSI, Configuration, Event, and act as a Major Incident escalation point
  • Mentor, coach and train team to develop to their full potential
  • Work with the team to fulfil the remit of the firm's strategic EUC aspirations
  • Manage relationships with key stakeholders including lines of communication and shared goals
  • Managing a budget
  • Direct Cost Centre responsibility
  • Building business cases to justify the spend of new purchases including capital initiatives

Key responsibilities:

  • Communicate appropriately at all levels from direct reports right up to leadership teams and departmental heads
  • Fluent in multiple technologies within the end user device remit
  • Act as a principal for large strategic projects and able to transition new services
  • Act as an escalation point for the team on a 24/7 basis
  • Able to manage the relationships with multiple 3rd parties such as service providers
  • Create the mechanisms for knowledge and experience to be shared amongst all team members in multiple geographies
  • Conducting regular Technology wide awareness presentations of the key messages and desired outcomes focussed around end user device elements
  • Able to engage with business teams in nontechnical discussions relating to proposed technical solutions.
A competitive salary and benefits package is on offer and will be shared on the initial call.

£750 case incentive for a successful referral.

Benefits:

  • Additional leave
  • Casual dress
  • Childcare
  • Company car
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free or subsidised travel
  • Free parking
  • Gym membership
  • Housing allowance
  • Language training provided
  • Life insurance
  • Onsite parking
  • Private dental insurance
  • Private medical insurance
  • Profit sharing
  • Referral programme
  • Relocation assistance
  • Sick pay
  • Store discount
  • Unlimited paid holidays
  • Wellness programme

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Yearly bonus

COVID-19 considerations:
All sensible precautions taken

Work Location:
Hybrid remote in Colchester, CO4 9QH