Credit Control Team Leader

5 days ago


Colchester, Essex, United Kingdom Informa Global Support Full time
Job Title: Credit Control Team Leader

This role involves working with the team to collect all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met.

Key Responsibilities:
  • Lead a team with full end-to-end responsibilities for all credit & collections activities, including collections, reporting, legal processes, etc.
  • Manage complex disputes and escalate higher-level disputes to the Credit & Collections Manager.
  • Responsible for collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met.
  • Build close internal and external relationships with Sales and customers.
  • Responsible for ensuring all customer contact notes are entered and updated into appropriate systems.
  • Point person for accounts that require final demand letters and/or need to be turned over to third-party collection agencies.
  • Month End reporting/Ad Hoc reporting/Requests.
  • Internal/External Audit Support.
Requirements:
  • Experience managing Credit Control teams.
  • Excellent knowledge and understanding of all O2C processes including best practice in people, processes, and technology.
  • Knowledge of acquisitions and disposals.
  • Confident in how to lead and guide a team through challenging periods.
  • Be able to manage competing priorities and achieving deadlines, whilst delivering a high standard of work and supporting the team as and when needed.
  • Solid at building relationships with stakeholders within and outside of the organisation.
  • Strong people manager who actively engages and embraces talent management conversations.
Skills and Abilities:
  • Excellent communication skills at all levels including a wide range of stakeholders within the business.
  • Continuously drives & improves processes & systems.
  • Excellent problem-solving skills.
  • Be pro-active and take initiative and encourage teams to do the same.
  • Knowledge and ability to use relevant internal systems.
  • Act with integrity, tact, and diplomacy.
  • Excellent influencing skills.
  • Highly organised, diligent with attention to detail and the ability to maintain these skills whilst working under pressure.
  • Advanced skills in Excel, Word, and Outlook are essential.
  • Confident with presentations.


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