Customer Service Coordinator
7 days ago
We provide bespoke hire, replacement and management services for chauffeur and private hire businesses, manufacturers, car dealerships and assistance / insurance companies.
We are now seeking an additional Customer Service Co-ordinator to join our small but growing team based at our Head office in Elstree, Hertfordshire.
Hours: 40 per week. Shift work including weekends and evenings. Varying shift patterns from 8am to 8pm, to start ASAP.
Duties & Responsibilities:
- Handling inbound and outbound calls whilst delivering exceptional customer service at all times.
- Completing daily operational tasks.
- Processing new bookings, booking extensions and terminations within required SLA's.
- Handling customer complaints efficiently through to resolution.
- Updating company systems with accuracy, processing rental documentation and providing reports.
- Offering additional products or solutions to improve the customer's experience this may include upselling products such as insurance excess reducer.
- Maintaining communication periodically throughout the customer's hire and pass relevant feedback onto Supervisor.
- Working closely as a team by providing support to others when necessary.
Key skills and experience required:
- Proven experience in a customer service environment.
- A passion for customer service and a strong understanding of how to deliver it.
- The ability to work under pressure and achieve business KPIs.
- A positive and proactive approach to learning and selfdevelopment.
- Excellent communication and organisation skills.
- Ability to hold a conversation in a professional manner alongside multitasking and completing administration tasks.
- Excellent computer and typing skills.
- The ability to work and communicate effectively in a team.
- Proven ability to use initiative and prioritise workload.
Job Types:
Full-time, Permanent
Salary:
£25,000.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Onsite parking
- Referral programme
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Elstree, WD6 3TJ: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you able to work varying Shift Patterns as described including weekends and evenings?
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location:
One location
Application deadline: 31/01/2023
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