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Customer Service Coordinator

4 months ago

Elstree, United Kingdom LCH Ltd Full time

LCH is a well-renowned supplier of luxury cars in the UK, providing the highest standards of vehicle hire. We provide bespoke hire, replacement and management services for chauffeur and private hire businesses, manufacturers, car dealerships and assistance / insurance companies.

We are now seeking an additional Customer Service Co-ordinator to join our small but growing team based at our Head office in Elstree, Hertfordshire. Due to the nature of our business, the Customer Service team operates 7 days a week.

**Hours**: 40 per week across 5 days or 4 longer days (varied shifts between 8am - 8pm, including some weekend working).

**Duties & Responsibilities**:

- Handling inbound and outbound calls whilst delivering exceptional customer service at all times.
- Completing daily operational tasks.
- Processing new bookings, booking extensions and terminations within required SLA’s.
- Handling customer complaints efficiently through to resolution.
- Updating company systems with accuracy, processing rental documentation and providing reports.
- Offering additional products or solutions to improve the customer’s experience - this may include upselling products such as insurance excess reducer.
- Maintaining communication periodically throughout the customer’s hire and pass relevant feedback onto Supervisor.
- Working closely as a team by providing support to others when necessary.

**Key skills and experience required**:

- Proven experience in a customer service environment.
- A passion for customer service and a strong understanding of how to deliver it.
- The ability to work under pressure and achieve business KPIs.
- A positive and proactive approach to learning and self-development.
- Excellent communication and organisation skills.
- Ability to hold a conversation in a professional manner alongside multitasking and completing administration tasks.
- Excellent computer and typing skills.
- The ability to work and communicate effectively in a team.
- Proven ability to use initiative and prioritise workload.

**LCH Core Values**:Take ownership - Practice empathy - Collaborating for customers - Always improving - Don’t forget to smile - Act with integrity

The salary for this position is £26,000 per annum based on working 40 hours per week. There will be a salary review on passing probation.

**Interview Process**:
**Job Types**: Full-time, Permanent

Pay: £26,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- On-site parking
- Referral programme

Supplemental pay types:

- Commission pay

Application question(s):

- Are you able to work varying Shift Patterns as described including weekends and evenings?

**Experience**:

- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person