Concierge

1 week ago

Nottingham, Nottingham, United Kingdom Encore Estate Management Full time

The Role

The overall purpose of this job is to be responsible for maintaining the quality standards of the development, quickly and efficiently resolving all issues and providing an exceptional customer service to all residents of this prestigious development situated in Nottingham.

Hours:
Thursday & Friday 8am-6pm as well as Saturday 8am-12pm with flexibility to suit client requirements and provide cover.

The Development

The development is an award winning, exclusive luxury waterside development of 125 apartments and duplex penthouses, four independent offices, a waterside restaurant and gym, and is situated in the prestigious area of West Bridgford and neighboring Premier League Nottingham Forest Football Club and Trent Bridge Cricket ground. Completed in November 2020 the property is
What you'll do

Duties include but are not limited to:

  • Greet lessees, residents and visitors warmly and make them feel welcome and attended
  • Assist residents and lessees, either via telephone or in person at the Concierge Desk regarding maintenance issues, complaints, emergencies and additional requests.
  • Provide a visible presence of onsite management at times of peak resident movement, i.e. mornings and evenings.
  • Assist with the parcel handling service managing parcel deliveries on behalf of residents, advising them of deliveries via message cards and handing over goods to the residents.
  • Assist with the resident key handling services and apartment access permission/disclaimer forms including logging, receiving and handing out keys to authorised persons.
  • Handling any problems / complaints from residents effectively and efficiently or referring them to the Building Manager or Estate Manager as appropriate.
  • To assist with the moveins and moveouts of all residents to ensure that no damage or blockages occur in the communal areas.
  • To create, update, operate and be fully conversant with local suppliers and be a literal library of information for the residents on demand
  • Meet and greet all new residents (lessees and subtenants), welcoming them and familiarising them with the 'house rules' and reasonable expectations of EEML, and the onsite staff.
  • Be fully conversant with the operation of the standard domestic appliances provided within the apartments.
  • Assist with the organization of onsite resident events.
  • Ensure that concierge spaces and lobby areas are clean and tidy at all times

Building Management

  • Assist with system testing around the development (including services such as emergency lighting and fire alarms/smoke vents).
  • Report any faults and/or items to be repaired to the Building Manager or Estate Manager.
  • Assist with contractor signingin/out/procedures and ensure they are working safely/ complying with Health & Safety regulations on site.
  • Complete site walk arounds to look for issues on the estate, as required.
  • To provide security to the building and apartments by ensuring the building's entrance procedures are adhered, monitoring CCTV, issuing and monitoring of visitors badges and carrying out regular patrols.
  • To check IDs/ work permits of contractors.
  • Assist with Parking management and safeguard
  • To enforce discipline on contractors and other visitors if required in a firm but polite manner
  • To obtain relevant daily building and visitor information from concierge and management at the beginning of each shift; to be familiar and enforce with moving in/delivery procedures.
  • To assist with refuse movement and waste collection for a streamline process

Minor Repairs

  • Oversee and assist with minor maintenance tasks such as adjusting doors/hinges, door closers and handles.
  • Facilitate the touchingup of paintwork within communal areas.

Team Management

  • To work as a team with fellow Concierge, Building Manager and other members of staff and subcontractors to maintain the high standards required for a high class residential development, ensuring a 5 star service to the building and its client.
  • To attend training sessions or meetings as required
  • To perform any other duties as reasonably directed for the good management of the Estate

What you'll bring

Qualifications

  • A good standard ofeducation is essential.
  • Other related Health & Safety qualifications (preferred)

Experience

  • Good working knowledge of a concierge environment
  • Experience of working in a prestigious residential development, hotel or commercial building.

Behaviours
-
Accountability:take personal responsibility for seeing things through to successful resolution. Don't sit back and assume others will solve it.
-
Thorough:attention to detail and the passion to ensure every job is completed correctly.
-
Commitment:take pride in what you do and tomake a difference to the work of yourteam and that of the Company.
-
Positive:possessa can-do, attitude and a willingness to deliver to the highest level in every part ofyour job.

Ab

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