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Customer Success Manager

3 months ago

Lancashire, United Kingdom Searchability Full time
Exciting Opportunity as a Customer Success Manager at a Dynamic Company

An exciting chance to join a forward-thinking Managed Services Provider (MSP) as a Customer Success Manager for a fantastic company in Chorley has emerged. If you are seeking to be part of a company that offers an enjoyable working environment and fosters a strong team culture, then this role could be ideal for you. This position is office-based to align with their collaborative culture, and significant investment has been made in their recently refurbished offices.

About the Company:

  • Team social events/nights out
  • 25 days of holiday
  • Pension scheme
  • On-site parking
  • Clear paths for career advancement

Required Experience and Responsibilities:

  • Proven history of working closely with customers, addressing their technical queries, and ensuring top-notch customer satisfaction in the execution of their IT projects
  • Skilled in conducting meetings with clients, delivering both positive and challenging updates
  • Familiarity with service desk operations within an MSP environment is advantageous
  • In-depth knowledge of Microsoft products such as Active Directory (AD) and Office 365
  • Ability to collaborate with internal teams to keep customers informed and satisfied
  • Background in customer success within an MSP or IT services firm

Desired Attributes:

  • Excellent communication skills, a crucial trait for a successful customer success manager
  • Technical acumen to comprehend complex IT solutions
  • Outstanding account management capabilities
  • Prior experience in a managed service or IT services provider