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Service Designer

3 months ago

London, Greater London, United Kingdom British Red Cross Full time

Service Designer

Location:
Flexible within the UK, travel to London office will be required

Contract - 12 Months

35 Hours per week

Salary:
Up to £37,856 (Outside of London) - Up to £43,000 Per Annum (Inside London)

An exciting opportunity to join a leading international humanitarian organisation, embedding and improving service design at the British Red Cross.


Ensuring that users are at the heart of our design and development process, we are looking for a Service Designer to join the Digital Transformation team, to help us improve the experience of our employees.


As more teams have trust in our ways of working, momentum has been building at all levels of the organisation for Service Design.


What you will be doing
You will work closely with teams across the organisation to improve end-to-end journeys.

Your main focus will be our employee experience - understanding, exploring and mapping the current experience we offer our people, and identifying opportunities to redesign and improve this.

You'll work collaboratively with people from a variety of different backgrounds and disciplines.

All the time supported by an immediate and wider team of highly passionate, skilled, and friendly people who help create the space to make change happen.


As part of a growing community of designers, you will champion our user-centric design approach; ensuring users are at the heart of our design and development process.

You will also coach and upskill teams in Service Design methods to embed Service Design across the organisation.


Take a look at our Digital & Innovation Medium Blog to see what the team have been working on recently - e.g.

Taking a Service Design approach to Emergency Response.


Please note that this role is a hybrid role (a mixture of home and office based) and can be based at any of our UK offices, but will require travel around the UK, including to London.


What we are looking for

  • You are passionate about using service design to drive change in the charity sector
  • You are an experienced service designer, with a proven record of improving endtoend user journeys across both digital and offline channels
  • You can create multiple endtoend user journeys, with a focus on inclusion, diversity and wellbeing, to take a holistic approach with your designs.
  • You will be user focused with sound experience of user research both quantitative and qualitative methods
  • You can use user insight and evidence to identify opportunities for improvement and efficiency within services
  • You are naturally curious, always on the lookout for new ideas and ways to improve processes, products and services
  • You are a people person and enjoy making new connections. You know how to engage and can passionately champion and communicate ideas and new concepts
  • You have experience in demonstrating the value of service design to a range of stakeholders
  • You have knowledge of a range of tools and methodologies (e.g., design thinking, rapid prototyping and agile delivery)

We offer a wide range of staff benefits, these include:

  • 36 days holiday (including Bank Holidays)
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy