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Service Designer

2 months ago

London, Greater London, United Kingdom Stealth iT Consulting Full time
Service Designer (SC Cleared)

Stealth iT Consulting is seeking a skilled Service Designer to join our team. As a Service Designer, you will play a crucial role in maximizing the value we deliver for our clients through the end-to-end service design process.

Key Responsibilities:
  • Support clients through the service design process to design and develop innovative products and services.
  • Champion user-centricity and embed design thinking/user-centricity in our work.
  • Work on new ideas and collaborate with solution teams to design and develop innovative products and services.
  • Use current and emerging trends to identify and lead improvements to existing services and introduce innovative and industry-first service experiences.
  • Develop and translate user stories and propose design approaches or services to meet user needs.
Requirements:
  • Proven experience working across a service design process, autonomously with minimal support.
  • Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other artefacts.
  • Client readiness, with experience facilitating workshops, design sprints, ideation sessions, or similar.
  • Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team.
  • Strong stakeholder management skills, with the ability to balance competing views as part of the design process.
  • Aptitude for being an advocate for user-centricity.
  • Certification and/or qualifications in Service Design or Design Thinking.
What We Offer:
  • L&D – Training to support your career development and the skills demand within the company.
  • Certifications and qualifications in Service Design or Design Thinking.

We are looking for a skilled Service Designer who can work in complex regulatory environments and has experience working with Government Digital Service (GDS) service standards and design principles. If you have a passion for user-centric design and are looking for a challenging role, please apply.