Ecommerce Customer Service Assistant

1 week ago


Leeds, Leeds, United Kingdom The Sign Group Full time

The Company-

The Role-


In a newly created role of Ecommerce Customer Service Assistant, the company is looking for a confident and focused individual to join the team on a full-time basis.


General Responsibilities:

  • Customer Service
  • Providing excellent customer service is a pivotal part of this role. You will answer any customer questions all in a prompt, courteous and efficient manner.
  • Send basic quotes for custom requests and follow up.
  • Assist the customer with buying online if required.
  • Inform customers of due dates and any delays.
  • Systems Knowledge
  • Working with online IT systems, mainly Shopify, Slack and Airtable, to manage and update customer details.
  • Process manual orders through the systems.
  • Dealing with Abandoned Carts
  • Monitor all abandoned carts, contact customers to see if there were any issues, and help them complete the transaction.
  • Reviews/Trustpilot
  • Monitor feedback and communicate with customers as required.
  • Website
  • Aid with the supervising and maintaining of the website, ensuring imagery, descriptions and content are correct.

Previous Experience:

  • Proven track record of working effectively and efficiently within a busy retail and ecommerce environment.
  • Experience with an online retailer would be beneficial.
  • Good administration skills, ability to type, with a systematic approach to logging of information and form filling.
  • Good numerical skills.
  • Ability to use Excel/Google sheets
  • Good reporting skills.
  • Retail experience, developed interest in customer service and building relationships with an awareness of current industry trends.
  • Passionate about your work with a 'cando' attitude.
  • Perfect command of the English language, both written and spoken. An appreciation and understanding of grammar and punctuation rules is paramount.
  • Sharp attention to detail with a systematic approach to their work
  • Forward thinking with an understanding of social media and online reviews (e.g. Trustpilot)
  • Well presented, with good verbal and written communication skills
  • Well organised, systematic and logical
  • Highly motivated with a disciplined approach to problem solving
  • Someone who enjoys getting real satisfaction from their job and giving their full effort

Work Environment
You'll be based in an office environment, sharing space with the graphics and sales departments.

Working Hours-
Mon-Fri - 8am-4pm with 30min lunch and two 10min breaks.

  • 2 Saturdays in every month 12pm-5pm (This can be worked from home)
This averages to 40hrs p/w on a 4week month.
*Exact hours can be discussed.


If you have not received a response within 7 days, please assume that on this occasion you have not been shortlisted.

Thank you

The Sign Group provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Work Remotely

  • No

Job Types:
Full-time, Permanent

Salary:
From £10.42 per hour

Schedule:

  • Monday to Friday
  • Weekend availability

COVID-19 considerations:


Everyone to wear masks whilst moving around the building or if social distancing measures aren't possible in that part of the bulding.

Covid sanitizing stations situated around the building.

Work Location:
One location

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