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SENDIASS Support Worker

3 months ago

Winchester, Hampshire, United Kingdom Polaris Children's Services Full time
Salary : £13,800 pro rata salary (£23,000 FTE)Contract:Part-Time, permanentHours:22.5 hours per week(working pattern will be negotiated with your line manager)Base Location:This role is home based but you will be expected to travel to meetings in HampshireBenefits:30 days' Annual Leave (increasing to 35 days' with length of service) + Bank Holidays, Company Pension, Life Assurance x 2, Employee Discount Scheme, Medical Cash Plan(pro rata)About the Job & CompanyWe are Polaris, a prominent community of children's service providers in the UKWithin the community, we have independent fostering and adoption agencies dedicated to enhancing the lives of young individuals for over 30 years, along with Leaving Care services, Education, and customized children's services contracts

Our nurturing community collaborates to ensure the best outcomes for every child in our care. We are ambitious for our children, young people, families, and staff, believing in their futures.

Hampshire SENDIASSSENDIASS services reside under the Children's Services division of Polaris

Hampshire SENDIASS offer timely, confidential, and unbiased information, advice, and support for parents, carers, children, and young people with special educational needs or disabilities (SEND)

Their objective is to empower parents/carers of children with SEND to play an active and informed role in their child's education, while ensuring young individuals with SEND have the necessary advice and support to raise aspirations and make decisions regarding preparing for adulthood

RequirementsWe are seeking a Support Worker to join our amiable team

The successful candidate will possess a background or personal involvement in special educational needs, disabilities, education, health, or social care

They will deliver customers confidential, unbiased, one-on-one support on SEND-related matters. They must demonstrate professionalism, approachability, and outcome orientationYou will also need the following:Have a qualification in SEND law or be willing to pursue ISPSEA SEN Law Training at Levels 1, 2, and 3 within the initial year of employmentExceptional communication and interpersonal skills

Experience in a leadership role, a composed yet assertive demeanor, and the ability to handle intricate conversations with diverse stakeholders

Proficient in Outlook, Microsoft software, and databasesA valid UK driving license and access to your vehicleResponsibilitiesDeliver individual support to a caseload of children and young people with SEND and/or their parentsCommonly addressed topics include:EHCP application, SEND tribunals, attendance issues, social care provision, exclusions, and SEN supportIllustrative support activities involve:

interpreting documents, co-writing applications, attending meetings or mediations with the customer, monitoring deadlines on behalf of the customer, supporting or representing the customer at any stage of the SENDIST appeal process

Assist customers in understanding your role clearly by employing 'What to Expect' (eligibility criteria) and outcomes documents to define the purpose and limits of the support offered by you

Explain and reference relevant SEND legislation and policies when providing advice or support (e.g. Children and Families Act 2014, SEND Code of Practice 2014, Equality Act 2010, Care Act 2014, SEND Regulations 2014, SEN Support Guidance)Invest time in comprehending the obstacles customers encounter. Identify and advocate for solutions that will aid their engagement with SEND services, e.g., translation services, accessible forms, specific communication provisions, emotional support. Direct them to, and utilize these services as neededActively support children, young individuals, and/or their parents in self-advocacy to the extent feasible

Coach and motivate them to take charge and complete some tasks independently, even when you might be able to do so more quickly or effectively

Participate in at least 1 triage shift per week. This involves addressing phone calls and emails to the Polaris SENDIASS helplines

Listen attentively to parents, carers, and young people who reach out to the helpline, providing information and advice that empowers callers to advocate for themselves

Maintain accurate records of your guidance and support. Continuously update database records, including the duration of contact with cases, specific case particulars, and documents related to casework

Cultivate professional associations with coworkers and stakeholders, including the Local Authority SEN, to secure swift and positive outcomes for children and young people

Contribute to generating content and resources for the SENDIASS website and social media

Polaris Children's Services upholds the commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults, expecting all staff to share this dedication

The selected candidate will need to undergo an enhanced DBS Check, covered by Polaris Children's Services

Polaris Children's Services is an equal opportunities employer, actively encouraging applications from suitably qualified and eligible candidates.TPBN1_UKTJ