Claims Management Executive

2 weeks ago

London, Greater London, United Kingdom HIBL Full time
That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Claims Executive

A key liaison between the client and the insurer, they will ensure that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained.


Planning/Reporting:
Manages assigned projects and contribute to other projects as required
Maintains any ongoing delegated authority contracts appropriately and cost effectively

Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.

Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client's risk requirements, business objectives and compliance requirements.

Keeps clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary.
Interprets instructions and issues arising, and then implement actions according to policies and procedures
Keep informed of all legal and regulatory developments relevant to the division/department
Policy, Process and Procedures :
Undertakes prompt and accurate processing of collections, fee payments and other relevant data and information on company systems in order to support high levels of client service and enable completion of internal processes
Shared Services or

Bedford Processing:
to interface with in accordance with procedures given by Claims Management team, record / raise issues centrally as required
Develop strong relationships with clients and key stakeholders within the Business Unit(s) the job holder supports
Deal with client claims and settlements
Introduce clients to other team members and help maintain these relationships
Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance:

The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees.

Ensures compliance of self and team (as appropriate if the job holder has line management responsibilities) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group's requirements (which will include those of direct reports if the job holder has line management responsibilities)
Completes all relevant regulatory training
It would be an advantage if the jobholder has previous Claims based experience (ideally with an international broker), but this is not essential Experienced applicants will be able to demonstrate the following areas of knowledge/expertise (Less experienced applicants will be able to demonstrate these areas following a period of training):
Good knowledge relating to claims-handling process.
Awareness of the regulatory environment and requirements.
Specific systems' knowledge relevant to claims processing
Highly organised, with good planning skills.
Able to react to change positively and productively.
We've travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world.

With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves.

And when we bring in and nurture great talent, more follows. Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Permanent From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it.

That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Claims Executive

A key liaison between the client and the insurer, they will ensure that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained.


Planning/Reporting:
Manages assigned projects and contribute to other projects as required
Maintains any ongoing delegated authority contracts appropriately and cost effectively

Create comprehensive claims documents:

Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.

Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client's risk requirements, business objectives and compliance requirements.

Keeps clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary.
Interprets instructions and issues arising, and then implement actions according to policies and procedures
Keep informed of all legal and regulatory developments relevant to the division/department
Policy, Process and Procedures :
Undertakes prompt and accurate processing of collections, fee payments and other relevant data and information on company systems in order to support high levels of client service and enable completion of internal processes
Shared Services or

Bedford Processing:
to interface with in accordance with procedures given by Claims Management team, record / raise issues centrally as required
Develop strong relationships with clients and key stakeholders within the Business Unit(s) the job holder supports
Deal with client claims and settlements
Introduce clients to other team members and help maintain these relationships
Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance:

The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees.

Ensures compliance of self and team (as appropriate if the job holder has line management responsibilities) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group's requirements (which will include those of direct reports if the job holder has line management responsibilities)
Completes all relevant regulatory training
It would be an advantage if the jobholder has previous Claims based experience (ideally with an international broker), but this is not essential Experienced applicants will be able to demonstrate the following areas of knowledge/expertise (Less experienced applicants will be able to demonstrate these areas following a period of training):
Good knowledge relating to claims-handling process.
Awareness of the regulatory environment and requirements.
Specific systems' knowledge relevant to claims processing
Highly organised, with good planning skills.
Commercial acumen.
Able to react to change positively and productively.
We've travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world.

With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves.

And when we bring in and nurture great talent, more follows. Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Permanent About Us
Howden began in 1994, as just three people and a dog.

Now there are 17,000 of us, and we're a leading global insurance group, managing $38bn of premiums for our clients.

Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold.

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