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3 months ago
Job Description - UK Regional Practice Lead, Marine Liability D
Job Description
UK Regional Practice Lead, Marine Liability (
Job Number: DDISCOVER your opportunity
UK Regional Practice Lead, Marine Liability
London / Ipswich, UK
At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
This is a fantastic permanent role to support the Head of Marine Claims and Global Practice Leader in the day to day running of the Marine Liability and P&I portfolio. Pro-actively managing own caseload and providing guidance, instruction and clear development pathways to colleagues.
You will lead by example to deliver technical expertise and audit excellence and demonstrate pro-activity throughout the claim lifecycle for all claims, owned and referred.
Key to success is collaboration. Working with Claims Leadership, including AXA Group Management, Claims Handlers, Underwriters, Actuaries, Legal, Delegated Authority team and other departments, you will need to deliver the best customer experience, internally and externally. As the customer expectation and the business continue to evolve, the service provided will have to mirror this change and all Claims staff will be expected to focus on continuing improvement. This is very much part of the company philosophy.
You will be based in our London or Ipswich office; however, we are excited to have implemented our Smart Working initiative offering a hybrid way of working, combining both remote and office working.
DISCOVER your opportunity
What will your essential responsibilities include?
· Managing own caseload of claims in accordance with the global guidelines. This may include trend analysis, large loss reporting/Claims Alert, Watchlist and Roundtable meetings and Alternative Dispute Resolution initiatives.
· Management and oversight of partners including Adjusters, Lawyers and other experts, facilitating delivery of the service level we are committed to. Performance, benchmarking and fairness to the customer all intrinsic to this aspect. Working with Procurement and Vendor Management in this regard.
· Assist the Marine Claims Leadership Team with the strategic relationship of Brokers, clients, Actuaries, Practice and Underwriters relative to the portfolio, as well as p artnering with key distribution partners and accounts to demonstrate the Claims value and execute on our service proposition including presenting at new business/renewal pitches and value adds such as client training seminars.
· Support underwriting teams and partners in connection with claim trends, marketing and business development and retention activities.
· Assist Head of Marine with necessary reporting & controls, including, but not limited to Claims portfolio management and Financial (FIC) controls ensure the AXA XL Large Loss process is followed.
· Where issues identified with Claims processes or procedures, assist Head of Marine to implement improvements or try alternative solutions by being resolution focused and actively supporting short-term/long-term improvement initiatives.
· Work with Management, Claims Legal and handlers to identify and select appropriate counsel. Pro-actively manage litigation strategy on largest / complex claims and ensure local adherence to litigation management principles.
· Assist Head of Marine to project manage key initiatives, where appropriate, participate in projects and/or act as project manager to execute projects and plans within agreed timescales.
· Active participation and accountability for the Quality Review Process. You will be required to audit and undertake quality feedback conversations with the view to improving the performance of colleagues and influencing the outcomes on their claims Drive culture of continuous improvement and learning.
· Provide superior customer service to policyholders and brokers and ensure the same high customer service standards are upheld by all colleagues. Continually identify areas where client experience can be improved.
· Group Standards. In addition to the exacting standards of the Global claims Handling Principles, the role will include the ongoing management and delivery of the AXA Group Standards. Engagement with the Management and Leadership teams will form part of the role, as will adapting to changing expectations. This is a demanding and dynamic component, and flexibility and adaptability is key.
You will report to the Head of Marine UK and Lloyds and Global practice Leader.
We're looking for someone who has these abilities and skills:
· Marine Liability / Casualty claims experience. Including Protection and Indemnity (Direct and Reinsurance) and Pollution claims.
· Knowledge of legal entities and global claims handling in different jurisdictions.
· Legally qualified an advantage, but not essential.
· Understanding of how to deal with Salvage and Security issues.
· Basic knowledge of shipping terms and common ship operations.
· Project management and performance delivery.
o Ability to assist colleagues to achieve required results, managing internal and external relationships proactively, influencing to ensure results are optimized. Ability to communicate and influence underwriters and the market, including handling complaints effectively as well as representing Marine Claims at key Management or market meetings.
· Critical & Strategic Thinking
o Ability to take a pre-emptive problem management, solution generation and resolution approach.
o Management of conflict.
o Ability to convey information in a clear, concise way to team, to senior management and to peers.
o To act as a leader and ambassador for AXA XL claims, presenting confidently and effectively at broker and client events, management engagements and team meetings. To supports underwriting teams and partners in connection with claim trends, marketing and business development/retention activities.
o Strong communications at all levels required.
o Exceptional self-organisation and time management skills are essential.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another — and our business — to move forward and succeed.
· Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
· Robust support for Flexible Working Arrangements
· Enhanced family friendly leave benefits
· Named to the Diversity Best Practices Index
· Signatory to the UK Women in Finance Charter
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
· Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
· Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
· Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
· AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see
AXA XL is an Equal Opportunity Employer.
Location Location : GB-GB-London Work Locations : GB London 20 Gracechurch Street 20 Gracechurch Street London London EC3V 0BG Job Field Job Field : Claims Schedule Schedule : Full-time Job Type Job Type : StandardAXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.
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