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Receptionist

3 months ago

Liverpool, Liverpool, United Kingdom Lighthouse Hotel Management Full time

Lighthouse Hotel Management are recruiting for the exciting role of
Receptionist at the
New Opening The Halyard, Rope Walks Liverpool. Reporting into the Front Office Manager, you will be responsible for Welcoming and ensuring our guests have an amazing Stay. Ensuring that all brand standards are adhered to and that excellent standards of customer service are delivered at all times.

What Are We Looking For?

About the role
We are looking for a friendly and enthusiastic hotel receptionist to join our front of house team. An individual who has a charismatic personality with a well-mannered and positive attitude.

Someone who has the ability to stay calm under pressure, as they will be the face and welcome of the Hotel, ensuring all of our guests are made to feel comfortable upon their immediate arrival.

You will be responsible for running an efficient reception area, managing bookings and ensuring a pleasant and warm experience for our guests.


Responsibilities

  • Greeting guests on arrival to the hotel and making them instantly feel at ease
  • Processing checkins and explaining key facilities within the hotel including the fitness centre and onsite food and beverage offerings.
  • Providing advice and information about local attractions, restaurants and transport options
  • Processing accurately all guest charges.
  • Creating final bills at checkout and processing payments
  • Helping guests with special requests, for example wakeup services and late departures
  • Taking messages and passing them on to guests promptly
  • Dealing with guest complaints or issues in a timely and professional manner
  • Liaising with housekeeping staff to ensure rooms are available for checkin
  • Shifts are based on 5 of 7 days on a shift pattern of early, late and weekends.

Where Will You Be Working?
The Halyard, Rope Walks Liverpool is a new hotel opening under the IHG Vignette Brand. Which will be the first of the Luxury lifestyle Brans in the UK. Managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

What's In It for You?

  • Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
  • Enhanced benefits for all employees including 24/7 access to an online GP
  • Extensive training and development programs to enhance your skills and knowledge.
  • Employee / Friend & Family discounts on hotel stays and dining.
  • Vibrant and inclusive work environment with a diverse team.
  • Employee recognition programs to celebrate your achievements.
  • Uniform & Meals on duty provided
  • Death in service benefit for contracted employees