Service Desk Analyst

1 week ago


Exeter, Devon, United Kingdom Landmark Information Full time

What it's like to work at Landmark:

We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer:

Competitive salary25 days' holiday plus bank holidays, with optional 5 days unpaid leave per yearAnnual lifestyle allowance of £300 to put towards an activity of your choicePension matched up to 6% for the 1st 3 years and matched up to 10% thereafterPrivate Health Insurance – currently via VitalityGroup Income Protection SchemeMatched funding for Charitable fundraisingCycle to Work scheme and Gym Flex schemeInternal coaching/mentoring system throughout your time hereFocus on training and career progressionFamily friendly policiesFree parking

The Opportunity

We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate.

The role will involve:

Being the first point of contact for IT support activities for our internal customersManaging and prioritising your workload via our ITSM ToolsKeeping your customers updated via all communication methods to manage expectationsSupporting the wider IT Department ensuring the smooth function of our systems and processesOnboarding new people to the company (hardware and account provision)Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting stepsEnsuring our EUC compliance levels meet our high standardsKeeping our Asset management system UpToDateKeeping all knowledge base support documentation up to dateOccasional Visits to other offices located in the United Kingdom to provide physical support

About You

To be considered for the role you will need to have:-

ITIL v3/V4 Foundation or previous Service/Support Desk experienceExposure to Microsoft 365 Admin Centre, ADGood customer service skillsSelf-motivatedExcellent time management & request\ticket managementStrong technical support skills and experienceExcellent communication skills with the ability to communicate technically at all levels

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