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Administrator

3 months ago

St Albans, Hertfordshire, United Kingdom Hertfordshire Community NHS Trust Full time

Job summary

Be at the Heart of our Community

We are looking to appoint an enthusiastic and hardworking Administrator to support our dental oral health team. You will provide administrative support including connecting with and arranging visits to schools and children's centres to support oral health initiatives within areas of deprivation. Your support will make a valuable difference for some very vulnerable children who have special needs and/or who live in areas of socioeconomic deprivation.

You will be required to work on your own initiative and demonstrate a willingness to help others and will be a key member of the team. Excellent interpersonal and communication skills are essential combined with an ability to deal with sensitive and potential challenging situations.

You must be able to build effective working relationships, be approachable and with a flexible approach to work.

Main duties of the job

The candidate will be expected to be able to prioritize work and meet deadlines.

Duties will include: -

Undertaking a range of administration tasks, including processing referrals, letters and emails Answer incoming calls, dealing with inquiries and speaking directly to schools, children's centres and residential settings. Liaising with dentists and dental nurses within the Special Care Dental Team. Ensure accurate and relevant information is recorded on our system database.

You will receive full support and training to undertake all aspects of the role, you need to bring enthusiasm, energy and a flexible approach to work.

About us

This is an exciting opportunity to join our dynamic organisation and work within an innovative, caring and award winning team.

You'll find it a great place to work with many benefits offered to you as a member of our staff We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities We welcome diversity in our workforce and are interested in applicants from all backgrounds We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible.

You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you

-APPLY NOW

We work in partnership with colleagues across NHS, social care, education, charities and local government helping people to maintain their independence for as long as possible and making sure people get the right care in the right place at the right time.

In return, we can offer you:

free parking employee assistance programme one of the UK's best pension schemes NHS discount Job description

Job responsibilities

The post holder will be working as part of a supportive team of dental administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.

Taking and making telephone calls to schools, children's centres and residential settings. Dealing with enquiries in a helpful and efficient manner Offering a high level of service. Working with oral health Dental team to complete required tasks and activities Working well as a team under pressure in a busy environment Sharing information and escalating issues as appropriate identifying innovative ways of working

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19

Person Specification

Qualifications & Training

Essential

GCSE English and Maths or equivalent

Desirable

SystmOne or equivalent clinical application knowledge

Experience and Knowledge

Essential

Administrative/clerical experience Workload prioritisation / Management skills

Desirable

Previous experience of working in a 'patient focused' role

Skills and Abilities

Essential

Attention to detail and accuracy Ability to work autonomously Ability to work in a team and understand team dynamics Good written and spoken command of English language Excellent courteous verbal and non-verbal communication skills Excellent telephone manner Communicate effectively with colleagues, other disciplines, patients, relatives and carers Ability to remain calm and collected in stressful situations Excellent keyboard skills / use of Microsoft Word and Excel

Personal Qualities

Desirable

Flexibility to meet demands of the role