Dispatcher Supervisor

2 weeks ago

London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

We are looking for professional and welcoming people with a strong work ethic to join our team of Dispatch/Supervisors for Porters.


Guy's and St Thomas' Hospital is one of the UK's largest NHS Trusts situated in the heart of the capital, where we provide care for a diverse population.


We are always striving to be the best at what we do, respecting others and taking pride in all that we do.

Putting patients first is right at the top of our list.


The Portering Department runs a 24/7 service at both Guy's and St Thomas', with our main objective being to provide a first class service to our patients, and visitors, as well as each other.

This is at the heart of everything we do.


You will need to be a good communicator, to operate CARPS the dispatching of tasks to the general porters, and the ability to Supervise a large department.

The role is diverse and no two days are the same. You will be involved in the movement of patients, specimens, blood products, gas cylinders and transfers of the deceased.

All applicants should have customer service experience and a good command of the English language.

Supervisors/Dispatcher

The key purpose of this position is to supervise the day to day running of the portering department.

This includes overseeing the Portering task management system, ensuring all work is allocated in a timely fashion and any issues are rectified to avoid any disruption to our patients or service users., This will include a proportion of Supervisor/Dispatching duties during times when existing Supervisors/Dispatchers are busy, unavailable or on breaks or for any reason designated by the Portering Team Leaders.

To lead the General Porters on all aspects of their work, ensuring the highest levels of performance are met consistent with the Trust Core Values as set out above.

In addition, to support the rest of the Portering Management Team in the smooth running of the service.

We offer a vital and challenging role in an exciting, fast moving, flexible working environment.

We have a strong commitment to your personal and professional development and you will have access to the Education Programme through the Essentia Academy.


In addition to this we offer excellent benefits including:
The NHS Pension scheme

Season ticket loan

Employee Assistant Programme

A comprehensive staff Health and Wellbeing Programme

  • The post holder will primarily be responsible for the supervision of the day to day portering tasks and the delegated operation and management of the Portering task management of the computerised system with any nominated portering dispatchers, as directed by the Team Leaders or any senior manager within the Portering Department. This will include the input of bookings and allocation of work to Portering staff and directing driving staff through worksheets task allocations, radio's or verbal commands.
  • Part of the position will be to fill in for the Portering Site leaders during times of absence or as directed by the Portering Operations manager. This will include ensuring the day to day running of the department is carried out, along with ensuring that all staff files, training data, sickness absence information, disciplinary matters and any other relevant documentation is correctly stored and maintained.
  • Be required to deliver all aspects of Statutory and mandatory training including manual Handling, Blood collection, infection control, Local inductions and Performance development reviews (PDRs) as well as any Ad-Hoc training that is required.
  • To ensure that all relevant training undertaken and or delivered is registered on the Trusts wired system.
  • Assist with the investigation of complaints and incidents as directed by any member of the Portering Management Team, responding to complaints and Datix incidents in a timely fashion.
  • The Post holder will be responsible for ensuring all tasks are allocated to Portering staff in a timely fashion and notifying service users of any unforeseen delays that may affect the patient experience.

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