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MSP Helpdesk Engineer
3 months ago
Company Overview:
Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedicated to providing top-notch IT support solutions to a diverse clientele.
Role Highlights:
I am on the lookout for a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer. In this pivotal role, you'll be instrumental in providing technical assistance to our valued client.
Benefits:
- Starting 32 days of annual leave, extending to 37 days with long service benefits starting after 2 years
- Entry into the company pension scheme
- Quarterly performance bonus scheme after the probation period
Key Responsibilities:
- Provide 1st and 2nd line technical support to clients via telephone, email, and remote assistance tools
- Diagnose and resolve hardware, software, and network issues in a timely manner
- Escalate complex technical issues to appropriate teams or senior engineers
- Assist with the commissioning and onboarding of Office 365 products for clients
- Document all support activities, solutions, and configurations in the ticketing system
- Collaborate with other team members to continuously improve service delivery and processes
- Proven experience working in a Managed Service Provider (MSP) environment
- Strong proficiency in supporting and commissioning/onboarding Office 365 products
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users
- Solid understanding of ITIL principles and best practices
- Ability to prioritise and manage multiple tasks in a fast-paced environment
- Flexibility to occasionally visit client sites as required
- Eligibility to work in the UK without sponsorship
- Experience with other cloud-based solutions such as Azure or AWS
- Certification in relevant technologies (e.g., CompTIA, Microsoft, Cisco)
