Apprentice Administrator

2 weeks ago


Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time
This is a fixed term contract for 14 months
  • We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help


We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship e.g.

going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.


We have an exciting opportunity for enthusiastic and versatile individuals to join the Trust as a Receptionist/Patient Focus Booking Team and administratorin the Medical Outpatients department.

Medical Outpatients is a very busy and interesting environment, having a hard-working and forward-thinking philosophy with patient care at the focus of what we do.


Apprenticeship Eligibility Criteria:

All applicants must be:

  • Aged 16+
  • Resident in the UK/EEA for the last three consecutive years
  • Must not be in any form of formal governmentfunded education upon the start of their apprenticeship

Qualifications and Skills Required:

  • Good general standard of education
  • Good standard of literacy and numeracy
  • Good communication and interpersonal skills
  • Good IT skills

Full time: 37.5 hours per week


The post holder will be a member of a large admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and all other healthcare professionals.

They will deal efficiently and effectively with direct and indirect patient contact.

They will have responsibility for the administration of clinics. They will monitor patient waiting lists according to the Patient Focus Booking policy and will provide professional reception duties. They will need to work flexibly to cover different shifts which will include early, evening and weekend shifts.

The post holder will be required to track and collect patient notes and be able to work well autonomously and as part of a team.

They will occasionally take minutes and attend monthly team meetings.

General working days to include Monday to Friday.

There is a requirement to work early and late evening shifts as part of an initiative in Medical Outpatients to extend clinic hours:
clinic times are between 7.30am and 9pm. Reception team are required to cover between these times.

If you are looking for a role that provides you with the opportunity to show off, you're caring and compassionate side, you like a busy atmosphere, you like working methodically with a good attention to detail, you are a team player, and you can work flexibly, this may be the job for you

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff


The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas.

We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute.

We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students.

We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24hours confidential counselling support
  • Onsite Nursery
  • Onsite cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
  • To provide efficient and effective admin support to the office. To have a working knowledge of the information technology systems in use within the Trust.
  • To record patient demographics and referrals on the hospital information system (PAS) and departments computer system
  • To deal with queries, visitors, and telephone enquires in a helpful and courteous and efficient manner
  • To update as necessary PAS and departments computer system in line with the Trust's policies and procedures on real time data collection and confidentiality.
  • To request and return medical notes and to collect from various departments within the Trust
  • To carry out filing of letters and any photocopying
  • To prepare patient information packs and resources for ward staff
  • To attend relevant courses and undertake training necessary to man


  • Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    This is a fixed term contract for 14 months We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to helpWe are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having...


  • Norwich, Norfolk, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    Are you looking for the opportunity to gain both a qualification and valuable work experience? Our Education, Training and Development Department based at Hellesdon Hospital are looking for a Business Administration Apprentice to join their growing teamThis is an exciting opportunity to join a supportive, skilled team; your role will be to provide...


  • Norwich, Norfolk, United Kingdom Intec Business Colleges Full time

    Newmedica in association with SPECSAVERS OPTICAL SUPERSTORES LIMITEDWe are looking for an Apprentice Healthcare Administrator to join our Newmedica team in Norwich. Newmedica are part of the Specsaver Group. You will be managing patient appointments and outcomes, liaising with GP surgeries, clinics and patients and manage accuracy of data ensuring...


  • Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    This is a fixed term contract for 14 months We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to helpWe are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having...


  • Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    This is a fixed term contract for 14 months We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to helpWe have an exciting opportunity for enthusiastic and versatile individuals to join the Trust as a receptionist and administrator in the Medical Outpatients department.Medical Outpatients hosts clinics for...


  • Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    The Respiratory Medicine Department is a busy and interesting work environment. We provide many services including lung cancer, sleep, asthma, interstitial lung disease, emphysema, cystic fibrosis, bronchiectasis, oxygen, COPD, tuberculosis and respiratory physiology diagnostics.We are looking to recruit 2 apprentices to join our busy reception and...


  • Norwich, Norfolk, United Kingdom Skills Edge Training Full time

    As an Apprentice Financial Planning Administrator you will provide exceptional support to our team of Directors, Financial Planners and Assistants, ensuring a fully compliant service and excellent client experience is delivered at all times.What will the apprentice be doing?A Day in the Life of Apprentice Financial Planning AdministratorThere is no 'typical'...


  • Norwich, Norfolk, United Kingdom Lawson Road Surgery Full time

    About the Role Lawson Road Surgery has an opportunity for an apprentice patient services administrator to join our team on a full time basis. There is more to our patient services administrator roles than answering the phone and making appointments. In this essential front-line role at the practice, patient services administrators help patients to access...


  • Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    This is a fixed term contract for 20 months We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to helpWe are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having...


  • Norwich, Norfolk, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    We have two vacancies for Apprentice Administrators to join the Business Support Team with Secure and Forensic Services at Norfolk and Suffolk NHS Foundation Trust.This is an ideal opportunity for a school/college leaver or someone looking to start their administrative career within the NHS, whilst gaining a recognised qualification.The Business Support Team...


  • Norwich, Norfolk, United Kingdom Norfolk & Suffolk Foundation Trust Full time

    Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the...


  • Norwich, Norfolk, United Kingdom Norfolk & Suffolk Foundation Trust Full time

    Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the...

  • Apprentice Planner

    2 weeks ago


    Norwich, Norfolk, United Kingdom Perenco Full time

    General information:Position description:Profile:Operations / Maintenance - SchedulerPosition title:Apprentice PlannerContract:ApprenticeshipContractual hours:Full-timeThis is an exciting opportunity to begin your career as an Apprentice Planner. Perenco's apprenticeship training programme will allow you to gain valuable hands-on experience whilst attending...


  • Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

    Job summary *This is a fixed term contract for 14 months* We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of...


  • Norwich, Norfolk, United Kingdom Zatu Games Full time

    Job Title: Executive Assistant ApprenticeHours: 40 hours per week (20% made up of course-based learning and off the job training).Shift pattern: Monday - Friday (Flexible working hours)Salary: £6 per hourLocation: Bowthorpe, NorwichGeneral: Full training provided which will result in a formal qualificationAbout the company:ZATU is a young, up-and-coming...


  • Norwich, Norfolk, United Kingdom Purely Care Full time

    Purely Care are recruiting Health & Social Care Apprentices.As a Health and Social Care Apprentice you will start with learning how to deliver direct care in the community, and then will develop skills in care co-ordination and the administration involved in care.The health and Social Care Apprentice role is an employed apprenticeship on a 30 hour per week...


  • Norwich, Norfolk, United Kingdom LMP Group Full time

    Business Administration Apprenticeship - RockthornWe are a modern minded team keeping the construction industry diggin' throughout the UK. Our nationwide service supplies a range of equipment including, but not limited to, excavators, dumpers, tele-handlers and small hand tools to those within the construction and related industries. Our team is at the heart...


  • Norwich, Norfolk, United Kingdom Options for Recruitment Ltd Full time

    Business Administration Trainer / Assessor Norwich up to £26,500 p.a. + bonus + benefits Are you a qualified Assessor / Trainer with experience within the business administration sector? Or are you working in an customer service / office management role and looking for a new challenge that will utilise your professional experience?_ If you have a background...


  • Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

    Job summary *This is a fixed term contract for 14 months* We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of...


  • Norwich, Norfolk, United Kingdom Perenco Full time

    This is an exciting opportunity to begin your career as an Apprentice Logistics Assistant. Perenco's apprenticeship training programme will allow you to gain valuable hands-on experience whilst attending college to gain a Level 3 Business Administration qualification. Working within our Logistics team you will be responsible for providing logistics support...