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Head of Customer Care

3 months ago

Central Belt, United Kingdom Page Personnel - UK Full time
Central Belt

  • Great company

About Our Client:

A leader in their field

This role reports of the Division's Construction Director.

Principal accountabilities of the role include:

  • Efficiently and effectively improve and be responsible for Customer Care within the Division
  • Take an active role in assisting the Division to meet its customer satisfaction targets, and to manage all customerrelated issues through to resolution
  • Manage the team of Customer Care staff effectively, to ensure that the Customer Care Department fully implements the Company's Customer Care policy and procedures and to aim to deal with customer care issues professionally and quickly and to their complete satisfaction
  • Visit customers, where required, and agree works in line with NHBC Standards and Homecare
  • Liaise and coordinate with the Construction, Technical and Sales Departments to ensure Customer Care issues are minimised
  • Ensure cost control is monitored for any works that are carried out
  • Attend NHBC Resolutions and bring learning/feedback back to the workplace
  • Act as the first point of call out on emergency situations from Safeguard

The Successful Applicant:

  • Experience of working as a Customer Care Manager, ideally with a national housebuilder, housing association or council in a similar role.
  • Experience with residential housebuilding is essential.
  • Previous experience of managing, motivating and supporting a team of staff

Qualifications and Training

  • GCSE Maths and English
  • Grade 4+ (or equivalent)

What's on Offer:

  • Competitive salary
  • Competitive car allowance
  • Optional salary sacrifice car scheme
  • Competitive annual bonus
  • Contributory pension scheme
  • 25 days holiday, plus bank holidays
  • Access to discounts and benefits portal
  • ShareSave Scheme
  • Cycle to Work Scheme
  • Life assurance
  • Contact
  • Victoria Natillo
  • Quote job ref
  • JN
  • Phone number