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Senior Account/Project Manager
4 months ago
Senior Account/Project Manager
Job Summary:
As Senior Account/Project Manager, you will be responsible for the administration and management of accounts, projects and complete brands that fall under your remit. You will be commercially astute and able to hit deadlines whilst managing a high number of projects making sure they are accurate, to the highest quality and to timescale. By liaising between the client and the company's internal design, artwork, and production teams you will ensure projects are delivered smoothly and be accountable for building, developing, and maintaining important client relationships.
The Company:
Tjarks and Tjarks has 30 years-experience of designing and producing brands that win at the retail shelf. Our clients trust us time and again, over decades, to lead them through the changing dynamics of the shopper world and to design packaging that ensures their brands are picked first. We deliver our 360 design to artwork philosophy efficiently, faithfully, and accurately, across the globe. We create and produce as one seamless, joined up team of experts, all under one roof.
Overall Responsibility:
Responsible for the administration and running of accounts, projects, and complete brands, and for maintaining long-standing client relationships as well as building and maintaining strong internal relationships across the company.
To own and independently manage a large number of projects and/or complete brands (at times SKU's) from taking the initial brief from the client to obtaining approval to release the project to the client, working closely with the internal Design, Retouching, Artwork and Quality Control teams to facilitate the production of packaging for our clients.
Have detailed knowledge of all your brands and your brand guidelines and ensure consistency of design and production across all product packaging and outer cases within the brands.
Analyse, understand, question and challenge client briefs.
Be able to confidently advise clients on timelines for the design and artwork process, the requirements for branded and own-label packaging and the details of specific client (brand) guidelines. Have complete and detailed knowledge of our clients' corporate, barcode, nutritional declaration, and sustainability guidelines.
Maintain excellent standards of spoken and written communication in German and English.
Write briefings for internal design, photoshoot and digital artwork projects and brief the design or artwork team on individual projects.
Effectively manage the timing and execution of the internal design and artwork process.
Have a good understanding of cutter guides for packaging and of print processes. Identify potential difficulties in the print process for each project early and discuss them with the artwork/production department and the printers.
Organise photoshoots, get quotations, book photographers and home economists, organise/source product samples, write photo briefings etc.
Responsible for ensuring all projects are completed to the highest standard, to deadline and to complete client satisfaction. Managing conflicting deadlines to ensure changing priorities are recognised and planned for accordingly. Ensuring that your projects comply with all current client design and artwork guidelines.
Proofread your designs and artworks.
Keep full track of all your live projects and be able to give a full account of the status of each project at any given time.
Communicate with clients professionally, building client relationships to inspire trust and confidence in the Company. Manage client expectations and make sure that all deadlines are met.
Effectively communicate client briefs to the Design and Artwork departments to ensure work is produced to client specification first time.
Ensure the accuracy and precision of all work by continuously checking all details against the client brief, brand guidelines and/or style guides.
Liaise with the Studio Manager, Design and Artwork departments, giving adequate notice for jobs to be scheduled for production.
Advise and assist other members of the Client Services department as required.
Provide guidance and support to more junior members of the team.
Fully accountable for the quality and accuracy of all work that is released to our clients, that falls under your remit.
Responsible and fully accountable for the complete budget of all projects.
Ensure all projects are invoiced promptly and within company timelines.
Management responsibilities:
If required to manage a more junior member of the team, and assist the Account Director with onboarding, training, and developing, inspiring, and motivating team members.
Organise and hold 1-2-1 meetings and be responsible for general day to day line management, ensuring there is adequate cover during absences.
Responsible to make sure all team members conduct their work profitably and efficiently.
Job Skills and Qualifications:
5+ years of account/project management experience is essential; experience of running accounts and projects with precision in a fast-paced environment
Previous experience of working within a creative environment is desired
'A' Level and/or professional level of writing and speaking German is required as a minimum; fluency is preferred
FMCG packaging/working within a print and design environment is desired
Some marketing or branding experience would be highly beneficial
To be commercially astute and ability to understand budget requirements
Line Management experience is desired
Experience of dealing with clients with high expectations within a pressured environment delivering to tight deadlines is essential
Demonstration of ability to build strong working relationships
Ability to manage the commerciality of projects to make sure they are profitable and delivered to time scale
You will be flexible and able to co-ordinate multiple projects in a fast-paced environment, be self-motivated, efficient and highly organised
Attributes:
Conscientious, reliable, good attendance and timekeeping standards
Excellent attention to detail and works with precision
Effective project manager, able to manage workload
Honest, trustworthy, and able to work unsupervised
Demonstrates initiative, is creative and contributes ideas
Pragmatic approach to problem solving without cutting corners
Friendly, approachable, respectful and a positive team player
Flexible, adaptable, calm whilst working under pressure
Professional with excellent communication skills
Proactive, takes ownership of daily tasks with a can-do attitude
Must be able to work flexibly to meet the needs of the business
Job Description - the job description is written at a specific time and is subject to change as the demands of the business and role develop. The role requires flexibility and adaptability and the employees of the company need to be aware that they may be asked to perform tasks and be given responsibilities not detailed on this job description.
Equal Opportunities - as a company, we adhere to and promote equal employment opportunity for all, regardless of any characteristic as protected by law.
Data Protection – any information we receive as part of an enquiry about opportunities with Tjarks and Tjarks Design Ltd including personal contact details, CV and email address will be kept and used for recruitment purposes for a period of at least one year. You can view the Privacy Notice at . Please contact us on if you wish us to delete any information you have given us and, subject to our rights and obligations under the GDPR, your information will be deleted upon request.
Application - we welcome direct applications either in response to one of our advertised vacancies or on a speculative basis. Please email your CV and covering letter to . Due to the volume of applicants only successful applicants will be contacted.
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