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Service Desk Supervisor
1 week ago
Job Description:
Pertemps are recruiting for a Service Desk Supervisor for a market leading company based at their European Headquarters in Kettering.
Roles and responsibilities:
- Day to day people management for the 1st and 2nd line IT support team
- Supports and coaches team members on effective methods to troubleshoot and delivery solutions
- Conducting weekly team meetings to review the progress and forward planning
- Aligning processes to IT best practices
- Attending change management meetings***
Required skill set: - Establishes and maintains effective relationships at all times
- Consistently shows a passion for getting things done and meeting commitments
- Talks and listens to customers to clarify their real needs and expectationsThe ideal person will have
- 5 years of people management experience, preferably but not necessarily in an IT environment (contact centre would be suitable.)
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