Service Desk Supervisor

1 week ago


Kettering, Northamptonshire, United Kingdom Pertemps Network Group Full time

Job Description:


Pertemps are recruiting for a Service Desk Supervisor for a market leading company based at their European Headquarters in Kettering.

As Service Advisor you will be responsible for delivering and maintaining a professional IT Service Desk to their customers. The key responsibility is to ensure that the business service levels are achieved. This role reports into the IT Team Leader who is responsible for all critical business issues.

Roles and responsibilities:

  • Day to day people management for the 1st and 2nd line IT support team
  • Supports and coaches team members on effective methods to troubleshoot and delivery solutions
  • Conducting weekly team meetings to review the progress and forward planning
  • Aligning processes to IT best practices
  • Attending change management meetings***
    Required skill set:
  • Establishes and maintains effective relationships at all times
  • Consistently shows a passion for getting things done and meeting commitments
  • Talks and listens to customers to clarify their real needs and expectationsThe ideal person will have
  • 5 years of people management experience, preferably but not necessarily in an IT environment (contact centre would be suitable.)
Interested? Please

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