Technical Assistant: Learning Technology Support

2 weeks ago

London, Greater London, United Kingdom University of the Arts London Full time

Learning Technology Support (LTS) seeks a skilled and experienced Technical Assistant to provide support for students and staff in IT open access areas assisted by Specialist Technicians.

This is a varied and dynamic role, and a key part of the role is working as part of a team that deals with enquiries from students and staff relating to UAL account queries, printing, on the use of design and presentation software on behalf of the LTS.

This role will include troubleshooting problems students are having using software or hardware and to report critical issues in the correct procedure to the relevant parties.

You will also ensure there is a comprehensive support service in place and University policy and procedures are complied with, contributing to the delivery of the LTS department's strategic plan.

Why choose us?


University of the Arts London is a vibrant world centre for innovation, drawing together six Colleges with international reputations in art, design, fashion, communication and performing arts.

London College of Fashion is extremely proud to be a global leader in fashion education, research and consultancy.

Much of its success is down to its dedicated employees, and you will play an important role in shaping future creative professionals, and impact on the future of so many creative industries.

Your profile


You will have proven and demonstrable experience with a variety of hardware, software, presentation equipment, reprographic and other digital solutions.

A broad understanding of complimentary digital technology and competencies is essential.


Excellent communication skills and the ability to work autonomously in a self-disciplined manner, whilst adhering to an extremely high standard of customer care, are essential characteristics for this role.

You should be highly proactive, well-organised, command excellent interpersonal and supervisory skills, while operating with a strong sense of teamwork and collaboration.


UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential.

We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks.

We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.


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