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Hotel Minibar Attendant Full-time
3 months ago
As a successful Minibar Attendant you will need:
- Previous Food and Beverage experience, ideally in hotels.
- Knowledge of hotel PMS Systems is a plus.
- The ability to be a selfstarter.
- Must be able to commute to Wembley Stadium or Bond Street.
- Must be 18 years and above to handle alcoholic beverages.
- Flexibility in working days applicants must be able to work any five days out of seven including Bank Holidays as per business needs.
- Good written and spoken communication skills in English.
- A strong work ethic and good working relationship with all other departments.
- Excellent presentation and interpersonal skills.
- Understanding of all applicable Health & Safety legislation including Hygiene.
- A reasonable level of proficiency in Microsoft Word and Excel.
Specific Responsibilities:
- Complete opening procedures in Minibar System to include preparation of a listing of rooms to inventory each day, from a Minibar Point of Sale system, preparation of a restocking cart using FIFO.
- Complete the above opening procedures and proceed to the floors ready to inventory rooms in a timely manner.
- Receive and store products following FIFO when a new order is received ensuring the Minibar storage areas are always kept clean and organized.
- Attendants are responsible for cleaning their restocking cart and the Minibar Office area.
- Attendants will push the cart from room to room during the daily refill process.
- Each Attendant will restock an average of 130 minibars per full working day or an average of 65 minibars per half working day.
- Knock on room doors and announce themself as instructed.
- Enter rooms, unlock or open, and inventory the refreshment center, record sales and occlusions using the handheld unit, and restock bars as instructed.
- Ensure all inroom accessories and promotional materials are present and replaced if required.
- Wipe down and clean bars as needed.
- Attendants are responsible for cleaning the minibars and snack trays.
- Complete basic minibar troubleshooting.
- Note any maintenance issues and communicate those to management.
- Close the refreshment center, relock if necessary, and exit the room leaving it in the same condition as when entered.
- Maintain an awareness of products, product expiration dates, and inventory levels to prevent stockout situations.
- In addition to the daily restocking of 130 minibars, deep clean 7 minibars and trays every day ensuring the expired product is removed and FIFO restocking is followed.
- Attendants are responsible for removing any outside food that has been placed in the minibars by guests.
- Return to and recheck DND rooms that were noted in the first refill round.
- File reports in an orderly fashion.
- Keep management informed of all problems or unusual matters of significance with respect to the refreshment center operation so corrective measures can be taken.
Pay:
£12.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Experience:
- customer service: 1 year (preferred)
Language:
- English (preferred)
Work Location:
In person
Application deadline: 28/02/2024
Expected start date: 26/02/2024
