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Shift Supervisor

3 months ago

Watford, Hertfordshire, United Kingdom Starbucks Full time
To contribute to Starbucks' success by assisting the Store Manager in executing store operations during scheduled shifts. To deploy employees and delegate tasks so that employees can create and maintain the _Starbucks Experience _for our customers.


This employee is responsible for acting in accordance with, and as an ambassador for Arabica t/a Starbucks guiding principles, culture and values; embracing the coffee culture and keeping it at the heart of everything we do.


Key Responsibilities
Responsibilities include but are not limited to the following:

Shift Leadership

  • Builds relationships and delivers legendary customer service by acting with a "customer comes first" attitude, engaging the customer in conversation, and connecting with them. Discovers and responds to customer needs. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Takes responsibility for the shift by directing employees to ensure shift runs smoothly and speed of service, cleanliness standards, and operational needs are met.
  • Acts with integrity, honesty, and knowledge that promotes the culture, values, and mission of Arabica Ltd t/a Starbucks. Maintains a calm exterior presence during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the "Third Place" environment during each shift.
  • Through all actions and decisions contributes to profitability and building of sales in the store

Planning and Execution

  • Execution of promotions as directed by Store Manager
  • Takes responsibility for ensuring store facilities are maintained and operational during their shift. Escalates and reports break downs to relevant vendor. (Service Line, Enterprise Help Desk etc)
  • Uses management reports to assist Store Manager with labour and orders as required.
  • Planning and communicating the deployment for each shift to enable the delivery of operational procedures at the same time as maintaining the Starbucks Experience (on the job coaching, training, coffee tasting, food ordering, values walk and shift handover)
  • Monitoring and coaching on standards on shift
  • Through all actions and decisions contributes to profitability and building of sales in the store

Business Requirements

  • Executes store operations during scheduled shifts. Organises opening and closing duties as assigned.
  • Follows operational procedures, including those for cash handling, health and safety, and security to ensure the safety of self, customers and partners at all times. Utilises operational tools to achieve operational excellence during the shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Completes store paperwork as necessary and as directed by the store manager.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Coaches employees to consistently achieve the same standards.
  • Creates a positive learning environment by communicating clear expectations to the employees on shift, and providing specific, timely, and respectful coaching and feedback to improve employee performance and ensure operational excellence.
  • Recognises and reinforces individual and team accomplishments by using existing organisational tools and by working with the Store Manager to find new, creative and impactful methods of recognition.
  • Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns

Salary:
From £11.40 per hour

Benefits:

  • Discounted or free food
  • Employee discount

Ability to commute/relocate:

  • Watford: reliably commute or plan to relocate before starting work (required)

Experience:

  • Retail management: 1 year (preferred)

Work Location:
One location