Digital Senior Account Director

1 week ago


Leeds, Leeds, United Kingdom Finning International Full time
Permanent

Are you a strategic thinker with a passion for building strong customer relationships and driving business growth? We are looking for an experienced Customer Account Manager to join our team, covering the East of the UK.

In this pivotal role, you will manage and develop a defined list of key strategic customer accounts within the quarrying, waste, and industrial sectors.

Your role will focus on identifying growth opportunities that drive revenues and profitability from Parts, Service, and Machine (New/Used and Rental) sales.

You will provide consultative service and drive to become the 'Trusted Expert' in technical and commercial support and operational understanding of the equipment your customer operates.

If you are passionate about delivering exceptional customer value and have a proven track record in account management, we invite you to join us and make a significant impact in a dynamic and growing industry.

Execute the Finning growth strategy with defined mutual customers in alignment with your peer group of customer account managers.

Build key strategic relationships with various key stakeholders (Board Level to Site Manager) with a view to understanding their long-term needs and requirements.

Proactively advise on ownership strategies and repairs based on the application the customer operates and production requirements needed from the assets.

Utilise machine and operator performance using onboard telematics from the equipment.

Analyse fault codes and act on data provided by SOS analysis, (Oil Sampling) to prevent machine failures prior to the event – increased machine uptime.

– Advocate a strong Sales Excellence ethos, utilising CRM (Saleslink), Dealsheet (Quoting tool), opportunity management and dispute resolution

In addition to 25 days holiday, a competitive salary, a car allowance, life insurance, and up to 7% pension, you will benefit from:
Private medical insurance
Family-friendly policies to support working parents
Enhanced flexible working options
Support from a team of 40+ Mental Health first-aiders
Electric car scheme (UK)
The opportunity to work support your charity of choice via Give As You Earn.
Length of service or recognition awards.

Strong interpersonal skills – Ability to network within the industry
Ability to take technical data, translate and present engagingly to a senior audience

Machine application and site operational knowledge within the quarrying industry
Mechanical Understanding of HME
Commercial and operational understanding of lifecycle ownership of quarrying equipment
Aftermarket go-to-market experience from a service-based organisation

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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