Cluster Sales Manager

1 week ago

London, Greater London, United Kingdom Marriott International Full time

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Job Description

JOB SUMMARY

Marriott International's Managed hotels in the Central London Cluster seek a dynamic, creative and customer focused Cluster Sales Manager for our amazing five properties:

  • London Marriott Hotel County Hall
  • London Marriott Hotel Kensington
  • London Marriott Hotel Maida Vale
  • London Marriott Hotel Marble Arch
  • London Marriott Hotel Regents Park

The Cluster Sales Manager is responsible for managing the relationship of assigned key accounts and generating new business within their designated cluster of hotels. The primary intent is to drive sales for the hotels in the cluster across all business segments. The Cluster Sales Manager will also facilitate sales opportunities for outbound hotels at the customer's request. Proactively manages relationships with multiple stakeholders. Works in-conjunction with stakeholder hotels to ensure sales account revenue targets are achieved.

The Cluster Sales Manager provides sales support at both a cluster and property level.

CANDIDATE PROFILE

Contributing Factors

  • Multi-property experience is desirable.
  • The role requires flexibility in working hours and location and the ability to manage time and resources across a large geographical area
  • Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
  • Travel Requirements: Moderate travel required within the cluster as necessary to support hotels.
  • Location requirements: London

CORE WORK ACTIVITIES

Sales and Marketing

  • Maintains and grows business from existing accounts and generates new business based on targets agreed with cluster stakeholders for all assigned cluster hotels.
  • Creates strategy for account penetration and new business across assigned cluster hotels. Coordinates and completes sales activity and follow-up
  • Work with hotels and other sales teams (National Sales/Global Sales) to support closure of key enquiries.
  • Proactive Sales - Saturates and penetrates assigned accounts for group, extended stay, catering and transient business. Maintains current business relationships and networks for new business within accounts.
  • Develops contracts and correspondence, manages opportunity details and proactively develops customer solutions.
  • Works with National Sales to coordinate the pricing process for assigned cluster hotels.
  • Hotel Communication - Coordinates with hotels for site inspections, FAM trips and hospitality. Updates hotels on the status of their accounts and pending business and ensures follow-through and property "buy in" on customers service needs.
  • Strategic Direction - Works with Account Director and Cluster Director of Sales & Marketing on account productivity, opportunities and strategic direction.
  • Assumes leadership role, as requested by Account Director and Cluster Director of Sales & Marketing, on ad hoc task forces and special projects, including developing processes to identify potential new accounts.
  • Maintains accurate and up to date account data and reporting using account management system.
  • Participates on Global Sales Organization and National Sales account teams as needed
  • Assist the Properties as needed

Revenue Management

  • In partnership with Revenue Management, develops business sales strategy to achieve cluster goals.
  • Ensures that market and hotel sales strategies are communicated, implemented and updated within the cluster and with the above property proactive teams as market conditions fluctuate.
  • Partners with Revenue Management for annual pricing process, request for pricing (RFPs) and development of marketing business plan.
  • Monitors local, regional and national business outlook and consults with Revenue Management on strategy.

MANAGEMENT COMPETENCIES

  • Leadership
  • Managing Execution
  • Building Relationships
  • Generating Talent and Organizational Capability
  • Learning and Applying Professional Expertise
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area

TECHNICAL COMPETENCIES

  • Excellent selling skills and understanding of sales processes; can effectively up-sell products and services; can bring a sale to closure
  • Strong customer development and relationship management skills
  • Knowledge of group, catering and transient business
  • Knowledge of contractual agreements and legal implications
  • Ability to implement successful sales strategies and execute sales plans for individual accounts and assigned cluster hotels
  • Knowledge of all of the Marriott Hotels & Resort brands
  • Understands revenue management functions and account profitability
  • Strong communication skills (verbal, listening, writing)
  • Strong problem-solving skills
  • Effective decision making skills
  • Ability to influence others
  • Strong organization skills
  • Good negotiation skills
  • Ability to develop and maintain relationships e.g., associates, customers, vendors
  • Ability to use standard software applications and hotel systems

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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