Business Applications Support Analyst
2 weeks ago
About the role
We are undergoing an exciting time in our evolution and now seek a talented Business Applications Support Analyst to join an established client support team. You'll bring previous experience with the Pegasus Opera and Payroll as well as a passion for excellent customer service and support. You'll be responsible for providing application/technical support to our clients through our helpdesk, telephone and email. As the point of contact for all client support and enquiries, you'll be expected to investigate and resolve client issues – or where necessary, escalate support incidents to other members of the team. Along with a clear talent for problem solving, you'll be a fast learner who can quickly diagnose and troubleshoot issues in a fast-paced and dynamic environment. This role presents a significant opportunity for an experienced ERP support professional to work in close collaboration with an experienced team supporting a range of clients across the UK. It's an exciting time to join our business with ambitious growth plans to strengthen our presence in the industry. What you'll be getting up to on a day-to-day basis:- Delivering a high level of customer satisfaction for support incidents received through our helpdesk, email, or telephone.
- Performing investigation and provide application/technical support to both internal and external stakeholders.
- Working to deliver on Service Level Agreements and ensuring that all support incidents are accurately recorded.
- Using the helpdesk management system to ensure that all tickets are correctly logged and that both internal and external stakeholders receive regular updates.
- Where required, escalating incidents, ensuring high levels of customer care.
- Identify and highlight trends in support incidents reporting these to the Service Delivery Manager to ensure timely and appropriate action is taken to resolve client issues.
- Working with the wider Business Applications team in the smooth handover of clients and projects to the support team, ensuring a successful client onboarding experience whilst developing knowledge of client specific system modifications.
- Collaborating with the wider Business Applications department to work towards successful project delivery for our clients.
- Refer client requests for advice & consultation to the consultant teams where necessary.
- Taking responsibilityforone's ownprofessional development, through continuous learning, to ensure that any contractual or partnership accreditations or certifications are achieved.
- Collaborating with peers and other areas of the business to increase internal product and service knowledge.
We reserve the right to close the vacancy before the listed closing date, when we are in receipt of sufficient applications. Should you wish to apply for this post, you are advised to complete and submit your application as soon as possible.
Experience RequiredPerson Specification
Essential Criteria:- 2+ years previous experience in an internal or external facing support team, working with Pegasus Opera and Payroll with confidence of all areas of the system
- Confident in providing data fixes where needed
- Previous hands-on experience with ticket management systems
- Previous experience of working as part of a team
- Able to demonstrate a high level of technical knowledge
- Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)
- Professional IT Certifications, ie ITIL Foundation
- Relevant Accreditations/Microsoft qualification
- 603 KB
-
Business Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom REISS Full timeJob Title: Business Applications Support Analyst at Company NameDescription:Are you passionate about supporting and maintaining business applications? If so, we have the perfect opportunity for you as a Business Applications Support Analyst at our company. In this role, you will be responsible for maintaining and supporting various business applications,...
-
Analyst Relations Manager
2 weeks ago
London, Greater London, United Kingdom Starsight | Analyst Relations Full timeStarsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results for our clients and voted 3 times best EMEA IIAR AR agency of the year. We're a small and closely knit team, focussing on quality and...
-
Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom Sequel Business Solutions Ltd Full timeWe help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. For more than 50 years, we've combined our unique data with advanced technologies in new ways to unlock meaningful insights about...
-
Senior Analyst Relations Manager
2 weeks ago
London, Greater London, United Kingdom Starsight | Analyst Relations Full timeCompany Description.nStarsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...
-
Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom Sopra Banking Software Full timeWe are now looking for an Application Support Analyst to join our busy team.This is a hybrid working role from our Sheffield, Dunstable or London office locations.If you are looking for a new and exciting challenge, a fantastic opportunity has become available as an Applications Support Analyst within a fast growing, high performing company, who offer...
-
Business Applications Support Analyst
2 weeks ago
London, Greater London, United Kingdom a UK based ERP Partner Full time £40,000We are looking for a skilled Business Application Support Analyst to join our team at a company that specializes in providing ERP services and solutions to small and medium-sized businesses across the UK. As a part of our established Client Support Team, you will need to have previous experience working with Pegasus opera and payroll, along with a strong...
-
3rd Line Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom Paragon Alpha - Hedge Fund Talent Business Full timeJob Description Trading Application Support (FIC) We are currently partnered with one of the world's leading global hedge funds who are looking for Trading Applications Support Analyst to join their team in London. A candidate in this role interfaces with all EMEA based trading teams, Technology teams, External vendors, Risk Management, Operations, Brokers....
-
Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom RED10 Full timeJob DescriptionApplication Support Analyst - Insurance, hybrid or fully remote, competitive salary, bonus & benefits KEY SKILLS:Application support experience within the insurance sectorStrong communication skillsExpertise in finding solutions to complex issuesTHE ROLE: The Application Support Analyst will act as the 1st line of support of the clients...
-
Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom Red10 Full timeApplication Support Analyst - Insurance, hybrid or fully remote, competitive salary, bonus & benefits Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.KEY SKILLS:Application support experience within the insurance sectorStrong communication skillsExpertise in finding solutions to complex...
-
Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom Apply4U Ltd Full timeApplication Support AnalystSenior Support Analyst / Business Systems Analystwith a strong grasp of SQL is required for a leading Lloyds Market insurer based in the city of London. This will be 3rd line technical support.The company is a highly prestigious speciality insurer with a highly collaborative culture and modern technical landscape and are looking...
-
Business Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom a UK based ERP Partner Full time £40,000I am looking to recruit a Business Application Support Analyst - Pegasus for my client who provide ERP services and solutions to SME's across UK. You will join an established Client Support Team and bring previous experience with the Pegasus opera and payroll as well as passion for excellent service and support. Salary £40K plus benefits which include 30...
-
Business Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom a UK based ERP Partner Full timeI am looking to recruit a Business Application Support Analyst - Pegasus for my client who provide ERP services and solutions to SME's across UK. You will join an established Client Support Team and bring previous experience with the Pegasus opera and payroll as well as passion for excellent service and support.Salary £40K plus benefits which include 30...
-
Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom Kite Group Full time £80,000 - £90,000Application Support Analyst – Trading Systems Reference ID : 8196 Budget : Between £75,000 and £90,000 Application Support Analyst – Trading Systems Application Support Analyst is required to join a leading Financial Services organization to provide 2 nd and 3 rd line support to critical trading applications. Based in London (hybrid working),...
-
Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom Kite Human Capital Full timeApplication Support Analyst - HP NonStop - Tandem - SQL - Financial ServicesApplication Support Analyst is required to join a leading Financial Services business. Based in London (hybrid working), it is a permanent position offering between £50,000 and £55,000.You will be responsible for providing key support to mission critical and high transactional...
-
Business Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom a UK based ERP Partner Full time £40,000I am looking to recruit a Business Application Support Analyst - Pegasus for my client who provide ERP services and solutions to SME's across UK. You will join an established Client Support Team and bring previous experience with the Pegasus opera and payroll as well as passion for excellent service and support.Salary £40K plus benefits which include 30...
-
Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom Careeraddict Full time2 days ago Be among the first 25 applicants This range is provided by CareerAddict. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Application Support Analyst - Insurance/System and Application Fixes/Hybrid or fully remote Key Skills Application support experience within the...
-
Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom VirtueTech Recruitment Group Full time £70,000 - £80,000Application Support Analyst - Energy Trading/Commodities Our client, a top global financial services platform based in London City, is seeking an Application Support Analyst specialized in Energy Trading/Commodities to join their dynamic team. If you're passionate about providing technical support for front office and post-trade applications, then this role...
-
Insurance Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom Shareforce Full time £65,000 - £70,000This is an exciting and crucial role at the centre of a world leading London Market insurance major. As the Insurance Application Support Analyst, you will be key to the continued success of an IT transformation, which looks to reengineer the relationship with business customers and shift towards a product-focused operating model. The Insurance Application...
-
Application Support Analyst SQL
2 weeks ago
London, Greater London, United Kingdom Viribus Full time £60,000Application Support Analyst – Hybrid from City of London (2 days in the office / 3 days remote) Paying up to £60,000 plus benefits including bonus (up to 20%), BUPA health insurance, 4 x salary life assurance, season ticket loan, excellent pension scheme, sponsorship for relevant qualifications, 25 days holiday plus ability to buy & sell plus more A...
-
Application Support Analyst
2 weeks ago
London, Greater London, United Kingdom Cornwallis Elt Ltd Full time £80,000Application Support Analyst – Application Commissioning, Application Decommissioning, Application Configuration, Permanent, London - £80,000 A global Specialty Insurance business is hiring for a Production Specialist to join their newly restructured IT department to manage their estate of Commercial Off the Shelf applications and products which sit...
