Senior Product Manager

1 week ago


Camden Area, Greater London, United Kingdom Recruited Full time
Senior Product Manager - Customer Experience (CX)

What's the opportunity?


Are you ready to be at the forefront of revolutionising the Customer Service category? The landscape is evolving rapidly, driven by advancements in Messaging, Automation, and AI.

Our client, a leading player in this transformation, is seeking a Senior Product Manager to join their team and help shape the future of customer experiences.


Their website serves as the cornerstone of their strategy, acting as the primary channel for users to engage with their brand and discover their solutions.

With a fundamental redesign underway, they are looking for a talented individual to lead the charge in delivering innovative ways to tell their story and inspire visitors to explore their offerings.

What will you be doing?


Delivering product solutions that embody the client's unique perspective and focus on delivering exceptional experiences.nCollaborating with Web leadership to develop and prioritise the roadmap, ensuring alignment with business objectives.nDeeply understanding the problems at hand and framing them effectively for the team to address.nFostering a culture of innovation and collaboration, encouraging the team to think boldly and envision future solutions.nCommunicating roadmap updates and project statuses across the organisation to ensure alignment and transparency.nExecuting on product delivery and aligning with cross-functional teams to ensure seamless implementation.nMotivating and guiding a talented team to achieve their full potential.

What skills do you need?


A minimum of 5+ years of experience as a product manager, with a track record of delivering impactful solutions.nPrevious experience as a designer or a strong design sensibilitynStrong analytical and communication skills, with the ability to articulate complex ideas clearly.nProven ability to collaborate effectively across teams and manage stakeholders.nComfortable navigating between creative, analytical, and executional thinking.nAbility to make decisive decisions and influence others persuasively.nOrganised and structured approach to problem-solving.nExperience leveraging qualitative and quantitative data to inform decision-making.

Benefits

Our client values their team members and offers a range of benefits, including:


Competitive salary and equity in a fast-growing startup.nDaily catered lunches, snacks, and a fully stocked kitchen.nRegular compensation reviews to reward outstanding work.nComprehensive health and dental insurance for you and your dependents.nOpen vacation policy and flexible holidays for better work-life balance.nPaid maternity leave and paternity leave to support family time.nAccess to top-of-the-line equipment to excel in your role.

If you're passionate about driving innovation and shaping the future of customer service, we'd love to hear from you

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