Workflow, Admin and Recall Lead

2 weeks ago


Poole, Poole, United Kingdom The Adam Practice Full time

Lead Responsibilities:

Manage the Practice Administrator Team, including all first line HR responsibilities, such as coordinating rotas and training, supporting staff with welfare needs and absence management.

Liaise with members of the Executive Management Team where necessary, for example HR Advisor for recruitment Be accountable for the completion of administrative tasks within required timescales and to manage the team accordingly to achieve this, in partnership with the IT & Data Quality Manager, when necessary.

To undertake workflow audits to maintain a Quality Improvement culture across the Practice, leading by example. To always demonstrate and uphold the Practice Values.

Attend practice meetings where appropriate.

Lead on all administrative Safeguarding monitoring, ensuring policies and procedures are carried out correctly Abide by the practices Data Security Policy Always promote excellent Customer Service Workflow / Recall Responsibilities; Lead on and participate in the effective running of the chronic disease and long term condition review process To have full oversight of the recall system adapting and refining to maximise efficiency and ensure it al always fit for purpose To be accountable for the handling of returned questionnaires to the practice To manage innovative projects to help automate processes Engage in any other duties to assist with achieving QOF, Investment & Impact Fund and Enhanced Service targets Work alongside GPs, IT team to ensure robust recall processes are in place.

Running reports, maintaining spreadsheets and taking appropriate actions Undertake projects on behalf of the Executive team, liaising with appropriate managers

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