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Rent Collection

1 month ago

Uxbridge, United Kingdom Business Smart Solutions Full time

The Arrears Recovery Teams manage the most significant financial risks to successful tenancies and maximise all rental income due to the Council by ensuring that all necessary and proportional enforcement action is taken when all reasonable and appropriate interventions and support measures have been exhausted.

Rent Collection & Arrears Recovery Officers are responsible for maximising the income stream from a range of occupation arrangements through an effective and supportive recovery process, with an emphasis on the delivery of a 'Rent First' approach.

Rent Collection & Arrears Recovery Officers take responsibility for case work management up to and including the preparation of legal referrals for court action.

Rent Collection & Arrears Recovery Officers will work extensively with a range of internal and external partners to maximise the potential for rent due to be paid and to minimise the potential for debts to escalate necessitating formal enforcement action to be taken.

With a detailed understanding of the Universal Credit claimant journey, Rent Collection & Arrears Recovery Officers will work collaboratively with tenants and the DWP / JCP to maximise the potential for successful claims, successful claim management and regular rent payment.

The model of arrears recovery contributes to the strategic object of preventing homelessness and sustaining all forms of occupation arrangement.

This involves 'doing the right thing at the right time' to enable residents to be appropriately supported at the earliest opportunity and to ensure compliance with tenancy obligations.


Requirements:

  • Experience of maximising the income stream through an effective and supportive recovery process, with an emphasis on the delivery of a 'Rent First' approach
  • Must have a detailed understanding of the Universal Credit claimant journey to ensure that tenants are receiving the maximum in appropriate benefits
  • At least one year's experience of working in a similar role for a Local Authority

Job Types:
Full-time, Temporary contract

Contract length: 3 months

Salary:
£20.58 per hour

Schedule:

  • Monday to Friday

Application question(s):

  • Do you have experience of using Northgate Housing or Northgate Analytics?
  • Are you prepared to work in office in the Uxbridge area?
  • Do you have at least one year's experience of working as a Rent Collection & Arrears Officer for a Local Authority?

Experience:

Local Government: 1 year (required)

Work Location:
In person

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