Spa Coordinator

2 weeks ago

London, Greater London, United Kingdom Search Full time
Job Description

Spa Attendant - £28,000, Central London

A Five Star luxury residential building located in Central London is looking for a Spa Attendant to join their Teams. These Spa facilities are exceptional and are for the exclusive use of the in house residents. The role will involve utilising your guest services skill set ensuring that all residences receive seamless service – this is their home and it will be your responsibility to make sure they feel at home and pampered at all the times.

Duties and responsibilities will include the following:

  • Ensure residents are greeted and recognised in a friendly and warm manner.
  • Assisting with spa treatments such as massages and facials, monitoring the clients condition during treatment to ensure safety
  • Making sure the spa facilities including locker rooms, saunas, pools and treatment rooms are immaculate
  • Keeping the cleanliness of different rooms and areas, preparing the facilities, sanitizing tools and equipment, monitoring the inventory of supplies
  • Assisting massage therapists as needed
  • Answering phone calls and redirecting them when necessary
  • Managing the spa's schedule
  • Greeting clients and thanking them for visiting
  • Managing client records
  • Processing debit, credit, or cash payments
  • Conducting inventory checks to order new supplies and equipment
  • Discussing the spa's offerings to prospective clients
  • Making sure the reception area is tidy and immaculate

Skill set and attributes:

  • Five Star Hotel Spa, Residential background or high end gym
  • Exceptional Five Star Customer service skills
  • Excellent communication skills
  • A keen interest in hospitality
  • Immaculate presentation
  • Appointment setting system experience
  • Attention to detail – good computer skills
  • The desire to go the extra mile
  • Great team work and a flexible work ethic
  • Knowledge of spa treatments is desirable but not essential

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