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Sales Coordinator
3 months ago
Each hotel exudes the Forte philosophy:
open, intuitive service; airy, elegant design that speaks to its location; exceptional offerings in food, drink, spas and experiences; and a signature Anglo-Italian style, sophistication and warmth.
Our properties are supported by our central support office located on Jermyn Street in the heart of London.Our team is a family of individuals, with a family of hoteliers that care, at the head of the company.
Together we are generous, open and genuine in spirit, with our guests and with one another.The Position
FIND YOUR PLACE IN OUR FAMILY
At Rocco Forte Hotels, we consider every Team Member as part of our family. If you'd like to join us in creating exceptional experiences for our guests, please read on.
The Position
As Sales Coordinator you will also:
- Assist in coordinating the necessary details for all sales trips. Coordinate and set-up sales appointments for the team and where needed for any Rocco Forte Sales Manager, Sales Director or General Manager visiting the USA and assist with travel plans as needed. They will coordinate necessary catering arrangements for sales calls when requested, and update sales trip agendas.
- Assist with trade marketing initiatives and assist in the planning of the annual roadshow, events at trade shows and attend as required.
- Provide a high level of customer service when handling client requests: Reservation inquiries, VIP requests, waitlist clearance, questions regarding RFH portfolio etc. Work directly with the hotels to service these requests.
Requirements:
- Strong back office and organizational skills.
- Proactive approach ability to anticipate needs of colleagues.
- Teamwork oriented ready to pitch in to help all team members across all business segments.
- Excellent follow up skills to track and manage all inquiries received
- Proficient in Google Workspace (G Suite); Microsoft Office (Excel, PPT, Word, PDF).
- Familiarity with CRM systems and Business Intelligence tools, especially Opera or Opera Cloud a plus.
- Experience in the Hospitality industry a plus.
if you strive to create an experience that, like our hotels, is unique, un-fussy and that reflects the true spirit of the city
Why join us at Rocco Forte Hotels?
At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers.
We also like giving our Team Members the very best benefits such as discounted rates at any of our 5 star properties from just £25/ €36 per night, a 50% discount in all of our F&B outlets, discounts across some of our Rocco Forte Spas and many more.
