Field Sales Manager

2 weeks ago

London, Greater London, United Kingdom Idagency Full time

The company:

Agile Retail operate a range of retail operations for several partner businesses. We help brands and retailers develop and execute exciting new, differentiated retail propositions. Our job is to help inspire and create new environments, put them live, and make sure they work hard at inspiring and converting consumers and ensuring we have the right teams to be able to deliver. These agile retail stores are quick paced, evolving sites that are fully outsourced to Agile Retail team to develop, build and operate successfully. Our Experiential Marketing division iD helps brands activate across the UK, in a variety of impactful and creative ways with the best staff. The role: The role of the Field Performance Manager plays a vital part in leading & inspiring our field teams and driving performance to ensure continuous improvement for one of our key, long standing customers. Your main objectives will be to exceed project KPI's to maximize the return for our customer, resource management & team retention & moral. You will lead, develop, coach and nurture the field teams to overachieve our targets through driving sales, increasing consumer engagement & perfecting their elevator pitch. You will work with the Account Director and Senior Customer Director to deliver the Agile Retail growth strategy through the Field Team and you will be accountable for ensuring we are operating efficiently & effectively across our teams. At the heart of everything that we do is our customers, you need to ensure that every decision that is made delivers outstanding customer service. You will ensure that your team are operating in line with all company's standards, policies and procedures whilst acting in line within our company values. Your time will be split approx. 80% out in the field supporting our teams & 20% home or office based. You will ideally be based in the Midlands area, with occasional travel to our London office in Hammersmith. ACCOUNTABILITIES: Great Service Drives Sales
  • Proven leadership in managing high-performing teams within field-based environments
  • Drive continuous improvements and overcome challenges within the field teams
  • Develop effective relationships with your field teams and customers to become a trusted partner
  • Seek out opportunities to demonstrate your / our capability to drive further work / projects
  • Collaborate with the Account Director to execute Strategic plans
  • Proactive in ideation & strategy to boost results
  • Motivated, proactive, and resilient when managing field teams
Be The Expert In Our Field
  • Being the first point of contact for your Field team, escalating their queries as appropriate and in a timely manner, holding weekly meetings to share expectations and priorities.
  • Drive your team to achieve Retail excellence ensuring full team understanding
  • Work in partnership with the Account Director to build a shared plan to address any opportunities or development required to drive sales and mystery shop performance
  • Demonstrate a sound and expert knowledge in agile retail practices, in particular pop-up retailing, QSR food service, retail staffing and/or supply chain processes
  • Develop and innovative ways of doing things, using store performance and customer feedback to develop insights and learnings that add value
  • Building strong Customer relationships and proficient in presenting review meetings etc.
Treat Every Pound As Your Own
  • Manage the financial performance of your Field teams / Customer account, ensuring target revenue and profit is delivered and controlling costs effectively
  • Constantly seek new opportunities with your customer to expand scope / work / revenue
  • Take a challenging approach to cost and expenses, seeking to find reductions wherever possible
Our People At Our Heart
  • Line management of all Agile Retail field sales teams
  • Demonstrate leadership in line with our values and fostering a loyal and high-performing team
  • Resource management through recruitment, retention, coaching, and development
  • Passion for nurturing talent and exceeding targets by leading, managing and inspiring the field team
  • Assess and review performance, providing effective action planning with the teams in order to deliver continuous improvement.
About you:
  • Proven leadership in managing high-performing teams within field-based environments
  • Exceptional organisational, time management and planning skills
  • Motivated, proactive, and resilient especially during challenging situations
  • You will be an effective communicator at all levels, able to quickly articulate processes and required actions to a range of internal and external teams
  • You will be comfortable in a range of settings; from getting "hands on" in a store to presenting to senior stakeholders
  • You will be a rapport-builder and an influencer, able to quickly build relationships with lots of different types of people such a field teams and our customers
  • You will likely have worked in retail businesses in both field based and central roles before
Company Benefits:
  • Quarterly company bonus scheme
  • Unlimited paid holiday
  • Wellbeing Allowance
  • Flexible working
  • Pension scheme
  • Regular company social events incl Summer & Xmas parties
  • Refer a friend scheme & receive 2k bonus
  • Refer a new customer and & receive 10% of profits for first year
  • Snack and booze bar in the office
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