Hotel Receptionist

2 weeks ago

Ballymena, United Kingdom Galgorm Collection Full time

Previous applicants need not apply

JOB TITLE:
Hotel Receptionist

JOB REFERENCE:
REC 02/22

REPORTING TO:
Reception Manager

HOURS:

This position is full-time and will be 9-hour varied shifts, based on 5 days out of 7, including weekend work.


LOCATION:
Galgorm (Ballymena).



SALARY:
Payscale £11.00-£12.50 per hour based on experience

About the role:


The Resort is home to 125 guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins and Cottage Suites set on the grounds.

To cater for all guests we have a number of different restaurants, all offering a taste of something different, and our award-winning Thermal Village & Spa at Galgorm, the first of its kind in Ireland.


As our Hotel Receptionist, your main role will be to manage all the check-in/out of guests, as well as operating our main switchboard.

We are seeking someone with a welcoming, friendly demeanor, someone who is ready to answer any questions the guests may have about the Resort and the local area.

If you have a passion for delivering excellent customer service and want to work alongside a supportive team then this may be the role for you

The main duties include but are not limited to;

  • Dealing with all guest queries by phone, post, online, and facetoface.
  • Maintaining a good knowledge of all Galgorm Collection's services in order to deal with daily client queries and bookings.
  • Identifying and maximising sales opportunities in all client queries/contact.
  • Carrying out reception procedures as per the daily checklists.
  • Carrying out administrative duties as required.
  • Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

The Person:

Essential criteria, applicants must have;

  • At least 6 months' experience working in a dynamic, fastpaced environment in a customerfacing role.
  • Previous Reception experience
  • Confident IT skills to include word and excel.
  • Experience or an interest in the hospitality industry.
  • A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
  • Strong interpersonal and communication skills.
  • Be warm, friendly, and energetic with great pride in your overall appearance.
  • A flexible work approach.

Desirable criteria;

  • Previous experience gained in a hotel
  • Previous experience working in the Hospitality sector.
  • Previous experience working as a switchboard operator.

Perks of the job

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS

Job Types:
Full-time, Permanent

Salary:
£11.00-£12.50 per hour

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Gym membership
  • Onsite parking
  • Private medical insurance
  • Wellness programme

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location:
One location

Reference ID:
REC 02/22

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