Hotel Receptionist

4 weeks ago

Ballymena, United Kingdom Galgorm Collection Full time

**Previous applicants need not apply**

**JOB TITLE**: Hotel Receptionist

**JOB REFERENCE**: REC 02/22

**REPORTING TO**:Reception Manager

**HOURS**: This position is full-time and will be 9-hour varied shifts, based on 5 days out of 7, including weekend work.

**LOCATION**:Galgorm (Ballymena).

**SALARY: Payscale £11.00-£12.50 per hour based on experience**

**About the role**:
The Resort is home to 125 guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins and Cottage Suites set on the grounds. To cater for all guests we have a number of different restaurants, all offering a taste of something different, and our award-winning Thermal Village & Spa at Galgorm, the first of its kind in Ireland.

As our Hotel Receptionist, your main role will be to manage all the check-in/out of guests, as well as operating our main switchboard. We are seeking someone with a welcoming, friendly demeanor, someone who is ready to answer any questions the guests may have about the Resort and the local area.

If you have a passion for delivering excellent customer service and want to work alongside a supportive team then this may be the role for you

**The main duties include but are not limited to;**
- Dealing with all guest queries - by phone, post, online, and face-to-face.
- Maintaining a good knowledge of all Galgorm Collection’s services in order to deal with daily client queries and bookings.
- Identifying and maximising sales opportunities in all client queries/contact.
- Carrying out reception procedures as per the daily checklists.
- Carrying out administrative duties as required.
- Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

**The Person**:
**Essential criteria, applicants must have;**
- At least 6 months’ experience working in a dynamic, fast-paced environment in a customer-facing role.
- Previous Reception experience
- Confident IT skills to include word and excel.
- Experience or an interest in the hospitality industry.
- A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
- Strong interpersonal and communication skills.
- Be warm, friendly, and energetic with great pride in your overall appearance.
- A flexible work approach.

**Desirable criteria;**
- Previous experience gained in a hotel
- Previous experience working in the Hospitality sector.
- Previous experience working as a switchboard operator.

**Perks of the job**

**GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS**

**Job Types**: Full-time, Permanent

**Salary**: £11.00-£12.50 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Gym membership
- On-site parking
- Private medical insurance
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

Reference ID: REC 02/22

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