Scientific Support Specialist

1 week ago


Cambridge, Cambridgeshire, United Kingdom Revvity Full time

The
Scientific Support Specialist helps researchers achieve cutting edge scientific results by providing timely, high-quality support to customers using our full portfolio including Dharmacon brand gene editing, RNAi, cell culture, gene expression & companion diagnostic products.


Key Responsibilities

  • Maintain uptodate knowledge of our dynamic portfolio of products, solutions, and services
  • Effectively communicate (both written and oral) with interdepartmental teams
  • Work with customer support, R&D and product management as part of troubleshooting activities
  • Support local and international fieldbased teams by answering scientific inquiries
  • Continually strive to improve soft skills to provide an outstanding customer experience
  • Assist in the preparation and review of technical documents and web content for new and existing products
  • As a frontline representative of the company, this position will influence customer allegiance, so professionalism and courtesy are required at all times

Basic Qualifications:

  • MS or Ph.
D. in Biological Sciences.

  • Fluent in Chinese Mandarin spoken and written
  • 12+ years handson practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction)

Preferred Qualifications:

  • Experience with gene editing and/or RNAi
  • Previous technical or customer support experience
  • Experience using a CRM
  • Excellent analytical, problem solving and interpersonal skills
  • Outstanding listening, verbal and written communication skills required
  • Attention to details essential
  • Ability to work effectively in a team environment
  • Strong selfmotivation and focus
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