Scientific Support Specialist
1 week ago
The
Scientific Support Specialist helps researchers achieve cutting edge scientific results by providing timely, high-quality support to customers using our full portfolio including Dharmacon brand gene editing, RNAi, cell culture, gene expression & companion diagnostic products.
Key Responsibilities
- Maintain uptodate knowledge of our dynamic portfolio of products, solutions, and services
- Effectively communicate (both written and oral) with interdepartmental teams
- Work with customer support, R&D and product management as part of troubleshooting activities
- Support local and international fieldbased teams by answering scientific inquiries
- Continually strive to improve soft skills to provide an outstanding customer experience
- Assist in the preparation and review of technical documents and web content for new and existing products
- As a frontline representative of the company, this position will influence customer allegiance, so professionalism and courtesy are required at all times
Basic Qualifications:
- MS or Ph.
- Fluent in Chinese Mandarin spoken and written
- 12+ years handson practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction)
Preferred Qualifications:
- Experience with gene editing and/or RNAi
- Previous technical or customer support experience
- Experience using a CRM
- Excellent analytical, problem solving and interpersonal skills
- Outstanding listening, verbal and written communication skills required
- Attention to details essential
- Ability to work effectively in a team environment
- Strong selfmotivation and focus
LI=EMEA
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