Value Assurance Manager

2 weeks ago

West Drayton, Greater London, United Kingdom IAG GBS Full time
Company Description


The British Airways (BA) Office of the CIDO (OCIDO) is part of BA Digital within the InternationalAirlines Group (IAG), one of the worlds leading airline groups and owner of some of the biggestbrands in the sky.

Our vision is to become the most trusted digital airline.

We seek to delight our customers, enable ourcolleagues, accelerate business performance, increase shareholder value, and protect our businessthrough the innovative and agile use of technology and data.


To harness our full potential across our customer, operational and colleague journeys, as well as ourenabling domains, platforms and programmes, we are changing our ways of working and transitioninginto a product-led organisation at scale.

Together we are building a better BA (British Airways).
Job Description


As a Value Assurance Manager, you will play a crucial role within the OCIDO to ensure optimal value delivery in projects across all functional areas of BA Digital.

Purpose of the role
You will ensure the BA Digital Directorate not only meets technical specifications but also delivers tangible and strategic value to the organisation by:

Working closely with senior stakeholders to define and understand the expected value of initiatives and services in line with business goals and objectives.

Continuously monitoring performance against established metrics and identify and assess potential risks that may impact the realisation of value.

Developing and implementing a value assurance strategy that includes methodologies, processes, and tools for assessing and ensuring the delivery of value across the BA Digital Directorate, encompassing Cyber, Product, IT Ops, Data, Innovation, Architecture and Engineering.

Assuring the value and delivery of the BA Digital Transformation Umbrella, ensuring the leadership team are achieving agreed value OKRs/KPIs and managing Risks & Issues across the Umbrella appropriately.

Accountabilities
Working in partnership with BA Digital, and the business to:

Clearly define and articulate the expected value and benefits of initiatives or services through collaboration with delivery squads, leadership and other stakeholders.

Accurately assess and report on value-related metrics and their outcome. Preparing and presenting up to C-level management.
Develop and drive value assurance strategies for BA Digital, ensuring projects align with strategic objectives.

Define, implement and operate processes, controls and a governance framework to assess, measure and monitor value and prioritisation across the organisation.

Regularly communicate with internal stakeholders, including managers, leadership, and team members, to ensure a shared understanding of value objectives and gather feedback to improve overall process.

Defining and implementing a performance governance structure to define key KPIs and OKRs to report both to the BA Management Committee and in IAG Group
Oversight and assurance of the BA Digital Transformation Umbrella.
This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities.
Qualifications

Educated to degree level or equivalent experience
Certifications such as Project Management Professional (PMP), PRINCE2, or certifications specific to value management and benefits realization are desired, but not essential
Skills
Strong analytical skills to assess project benefits, identify risks and make data-driven decisions, ensuring alignment overall business goals

Strong knowledge of value management concepts and methodologies, including how to define, measure, and realise value from projects or initiatives.

Understanding of financial principles to value the financial impact of projects on overall value
Expertise in identifying, analysing and mitigating risks
Excellent analytical skills, confident in identifying, questioning and suggesting improvements to current working methods and processes where necessary for the benefit of BA Digital
Good attention to detail with organisational and process design skills.
Effective senior stakeholder management, with a proven ability of balancing and finding compromises between opposing views and opinions.
Business partnering, working as a valued partner with senior stakeholders across a diverse operation, delivering a?value-added?service to business customers.

Ability to recognise priorities and guide others, at various levels within the business, towards the accomplishment of strategic business goals and objectives.

Ability to work under pressure.
Identifies and contributes to the continual improvement of analysis capability across the organisation.
Fluent written and spoken English.
Experience
Experience managing project or program outcomes, assessing benefits realisation or value measurement.

Experience in project management, business analysis, or a related field providing a foundational understanding of project lifecycles, risks, and value delivery.

Experience of successfully completing and influencing complex analytical assignments, and of complex problem solving
Strong experience of challenging, identifying and delivering process improvements
Evidence of delivering organisational and process design
Experience of operating across multiple countries and cultures is desirable, but not essential.

TPBN1_UKTJ

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