Community Engagement Officer

1 week ago

Swindon, Swindon, United Kingdom Whitehead Ross Education and Consulting Limited Full time

POST:
Community Engagement Officer

HOURS:20 hours per week [flexible working pattern]

LOCATION:
Swindon [with local travel around Swindon]

SALARY:
£22,000 per actual annum - £11,660 per actual annum

ANNUAL LEAVE:25 days + 8 bank holiday days paid holiday [pro rata]

INTRODUCTION TO WHITEHEAD-ROSS EDUCATION AND CONSULTING
Whitehead-Ross Education and Consulting is an education and social welfare organisation. Founded in 2012, we deliver a variety of high-quality skills-related programmes and social services provision.


Our programmes include support for unemployed individuals to retrain and secure jobs, vocational training programmes, adult education and social services provision such as support for families who have children with disabilities and parenting support.


With a workforce of 106 staff and still expanding, between 1st August 2022 and 30th July 2023, we supported a total of 3,568 participants across our programmes in Cornwall, Dorset, South Wales, Sussex, Wiltshire and Worcestershire.

Since we started in 2012, we have now supported 11,493 individuals

Our existing clients include local authorities, the Department for Work and Pensions and Education & Skills Funding Agency.

PRIMARY JOB FUNCTION


In this dual role, the Community Engagement Officer will lead on developing relationships and engaging with external stakeholders, such as Jobcentres, housing associations and third sector organisations, to promote our projects.

You will be responsible for regularly updating stakeholders, developing new relationships, generating leads of prospective participants, providing information, advice and guidance on our courses and enrolling adult learners who are unemployed or economically inactive.

This will be a target driven role, with a focus on working to a monthly profile of participants being enrolled.

This role will work towards meeting the KPI's of Swindon Borough Council's Multiply and AEB, along with Swindon delivery of Wiltshire College and University centre AEB.


DUTIES AND RESPONSIBILITIES

  • Regularly engage with external stakeholders, such as Jobcentres, third sector organisations and housing officers/associations, to promote our courses and programmes.
  • Provide ongoing information, advice and guidance to jobseekers and external organisations about our programmes.
  • Generate and convert warm leads into enrolment appointments.
  • Deliver enrolment sessions to signup new learners, including 121 and group enrolment, ensuring that paperwork is accurately completed, and the required evidence is in place for this to be processed by the administration team.
  • Conduct initial assessments for all sign ups through the enrolment process, identifying the correct level/intervention for the adult learner and identifying any support needs ahead of the course delivery with the tutor.
  • Prepare and deliver appropriate presentations on our programmes (i.e. arranging and attending Jobcentre team meetings).
  • Create frequent reviews and produce weekly reports with enrolment data.
  • Represent the company at networking events, exhibitions, and conferences (occasional evening and weekend working may be required).
  • Achieve targets by working towards a monthly profile of participants.
  • Support the work of the wider organisation and plan activities accordingly.
  • Adhere to customer service standards to ensure all customers are receiving a consistent service.
  • Any other reasonable request or duties commensurate to the post.

ADDITIONAL:

  • To use information technology systems to carry out duties in the most efficient and effective manner.
  • To achieve agreed contract outcomes and outputs, and personal appraisal targets, as agreed by the Line Manager.
  • To undertake training and constructively take part in meetings, supervision, seminars and other events designed to assist with the effective development of the post holder.
  • Ensure all the services within the area of responsibility are provided in accordance with WRE's commitment to high quality service provision to users.
  • Demonstrate commitment to equality of opportunity and treatment and comply with company policy and procedures and relevant legislation relating to equality and diversity.
This is an outline job description designed to give an overview of the responsibilities of the role. We expect the job holder will work flexibly, responding to organisational need and changes as they occur.

PERSON SPECIFICATION

Qualifications

  • 5 GCSEs including English and Maths

Experience

  • Proven experience in community engagement
  • Thorough understanding of stakeholder engagement
  • Knowledge of local stakeholders in the education and training sector

Skills and abilities

  • Fast learner and passion for adult education
  • Selfmotivated with a resultsdriven approach
  • Aptitude in delivering attractive presentations
  • Able to work as a member of a team
  • Able to work with colleagues with a high level of professiona

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