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Night Duty Manager
3 months ago
Line Manager - General Manager
Hours/Rota: 4 days on 4 days off; 7pm-7am
The Role:
The Night Duty Manager will provide senior presence on site in the evenings and overnight, focusing on the day-to-day management of the operational team ensuring delivery of their duties to an exceptional standard.
They will oversee the delivery of key serviceelements:
concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered.
They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post,amenity bookings, cleaning, waste disposal and recycling.
They will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results.
Alongside the General Manager and Front of House concierge team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach.
- Lead by example to set standards of quality customer service for the development, its residents, and guests.
- Motivate colleagues to strive for and achieve success for the company.
- Develop team members, fostering an environment of learning, continuous improvement, and maximisation of performance.
- Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
- Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
Requirements:
- Minimum 5 years hospitality experience in supervisory/management capacity within London superprime, residential amenity
- Experience of a superprime building launch preferred.
- Must have strong organisational skills, excellent communication, and customer service skills.
- Service driven, understand the importance of going the 'extra mile'.
- Experience serving UHNWIs.
