Resource Manager

2 weeks ago

London, Greater London, United Kingdom Gripped | B2B Digital Marketing Agency for SaaS & Tech Full time

We are thrilled to announce that we are in search of a dynamic Resource Manager to join our team. This key role involves overseeing the smooth flow of customer work from start to finish, ensuring efficiency and effectiveness in our operations. The Resource Manager will be in charge of planning, tracking, and managing projects, closely collaborating with various departments to allocate resources wisely and meet project deadlines. If you have a strong passion for resource and project management and excel in fast-paced environments, we are eager to hear from you.

Responsibilities

  • Resource Allocation: Assign tasks and projects to team members and freelancers based on their skills, availability, and workload capacity.
  • Scheduling: Create and maintain schedules, ensuring deadlines are met and project timelines are clear.
  • Workflow Management: Develop and enforce workflows and processes to streamline work progression.
  • Communication: Act as a central point of contact between teams, departments, and clients to ensure smooth information flow.
  • Prioritisation: Evaluate project priorities and allocate resources to meet critical deadlines.
  • Problem-Solving: Identify and resolve potential project execution bottlenecks to keep projects on track.
  • Quality Control: Ensure approvals and reviews are completed before project delivery to clients or stakeholders.
  • Stakeholder Liaison: Communicate with clients or stakeholders on project progress, timelines, and updates.
  • Process Improvement: Surface and report workflow process challenges for enhancement.
  • System Super User: Champion the systems used within the organization and guide others on effective system utilization.
  • Training & Documentation: Maintain up-to-date guides to support processes, provide training to individuals and teams, and incorporate feedback into process/system improvements.
  • Resource Sourcing: Collaborate with internal stakeholders to identify necessary skills for work delivery and source suitable internal and external talent.
  • Capacity Planning: Keep teams informed of upcoming work and ensure readiness for work delivery.

Experience & skills required

  • Minimum of 2 years experience in a traffic/resource role in an agency
  • Strong organisational skills
  • Real-time prioritisation ability
  • Use of resourcing tools to support job processes
  • Effective written & verbal communication skills

Why join Gripped

  • 25 Days holiday allowance
  • Generous pension contributions
  • Annual Profit Share Bonus
  • A culture of learning and development
  • Private Medical Care
  • Company Summer Away Days and Christmas party
  • Central London location near Borough Market
  • Choice of your own laptop and equipment
  • Career progression opportunities
  • Company Social Committee
  • Cycle to work scheme
  • Collaboration with a diverse range of SaaS and tech companies
  • Exciting opportunity at a progressive, fast-growing agency

About Gripped

We are a digital-first sales & marketing agency catering to B2B SaaS, technology & IT companies. Through content marketing, SEO, automation, paid media, and market understanding, we assist our clients in standing out from the competition.

Our expanding UK team operates from London and is continuously seeking new, skilled, and motivated individuals to collaborate with our valued clients. With six years of experience and recognition in the 'Top 100 UK B2B Marketing Agencies', we offer a unique opportunity for growth and development.

Following the probation period, a hybrid work model (minimum 3 days in the office) is available. However, this role primarily benefits from in-office collaboration with stakeholders.

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