Complaints, Casework

2 weeks ago

London, Greater London, United Kingdom Slough Borough Council Full time

About the job:

At Slough Borough Council, we are looking for a team player to join our Complaints, Casework, and FOI team. You will be responsible for providing effective administrative support to ensure timely and clear responses to enquiries, working closely with different departments to address issues promptly and prevent escalation. Collaboration and coordination are key as you work with officers and councillors to deliver the best services to our residents.

About the company:

Slough Borough Council is dedicated to making a positive impact on our communities and environment. We value diversity and are committed to providing a supportive and inclusive workplace where employees can thrive and contribute to the well-being of our residents.

What you'll be doing:

In this role, you will be instrumental in improving relationships between residents and the council by handling complaints, casework, and FOI requests efficiently. Your role will involve collaboration with various departments to ensure timely and effective responses to enquiries, aiming to resolve issues promptly and prevent them from escalating.

Our Council:

Our vision is to create a community where residents can lead prosperous and healthy lives. We are dedicated to delivering high-quality services and celebrating diversity in our workforce.

What we offer:

We provide a supportive environment where you can grow your career and make a real difference. Join us in a friendly and collaborative workplace where your ideas and contributions are valued. In addition to a competitive salary, we offer benefits like annual leave, a pension scheme, equality and diversity initiatives, wellbeing programs, tax-free childcare, and more.

Interested?

If you're passionate about making a difference, we encourage you to apply and become part of our team at Slough Borough Council. Help us continue our mission to serve the community and create a positive impact.

How to Apply:

If you're ready to join us on this exciting journey, submit your application now by clicking the details below. We look forward to welcoming you to our team and working together to achieve our goals.

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