Housing Complaints Administrator

2 weeks ago


London, Greater London, United Kingdom Vox Network Consultants Full time

Leading the Private Sector Housing and Enforcement service to ensure everyone in Islington has a safe, decent, and genuinely affordable place to call home by 2030.

Managing a number of multidisciplinary teams and key projects concerned with one or more of the major service objectives for private rented housing.

Contributing to the business planning process and budgets and the overall delivery of service outputs and outcomes.
Being accountable for, and leading on the delivery of key assigned projects, including policy areas as directed.

Ensuring the delivery of an efficient customer focused licensing service to ensure all properties are appropriately licensed and inspected and are fully compliant with the requirements of our licensing schemes and meet business targets.

Developing and delivering an enforcement service that swiftly and effectively tackles poor property standards and criminal behaviour.
Promoting the work of the licensing and housing enforcement services to internal and external customers and stakeholders.

Manage a team responsible for delivering an efficient and effective private Housing Service through enforcement, licensing, advice, and promotion.

Coordinate the work of the team including allocating work, devising and implement projects and managing performance to meet organisational aims and objectives.

Lead the future shape and direction the Team through the service planning process, devise and deliver the team's service plan and monitor and report on team performance against the plan.

Ensure that service requests including complaints, applications, appeals & contraventions are dealt with in a timely and customer focussed manner.

Provide expert guidance, leadership, and direction in relation to complex investigations, acting as the Senior Investigating Officer as appropriate, directing resources, evaluating evidence, and presenting expert evidence in court or in tribunals.

Devise and implement monitoring and enforcement strategies and ensure that appropriate follow up action is taken with respect to unfair practice, fraudulent or criminal activity.

You will be expected to be in the office 3 days a week with some evening and weekend working to accommodate council and other meetings and engagement events.

Initial 3 to 6 month ongoing contract with the opportunity to extend

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