Quality and Complaints Administrator
1 week ago
Job Title Quality and Complaints Administrator**:
Department Quality
Line Manager Head of Quality and Risk
Location Any Fortius Site
Contract type Full time, permanent
Salary £26,000
We are looking for an enthusiastic, proactive and organised Office Administrator to join our team. You will be based in our offices in Marylebone and report to the Head of Quality and Risk.
Principal Accountabilities:
- Plan and organise meetings as requested and arrange schedules of meetings for recurring events
- Manage complaint process and draft response's following the ISCAS Code of practice
- Assist with all Quality housekeeping administration duties, keeping KPI's and trackers up to date
- Support team members in duties where applicable
- Run reports as required in areas of compliance
- Help with the administration of incidents and complaints
- Any other duties as deemed necessary by Head of Quality & Risk
Equality & Diversity
All Fortius employees must have respect for every individual, treating everyone with dignity, courtesy, fairness and consideration, and welcoming and accepting differences between people.
Health & Safety
All Fortius employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Infection Control
It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection.
Quality Governance
All Fortius employees must adhere to Fortius policies and procedures and seek advice on these when in doubt as to their scope and applicability.
Employees are specifically reminded that they must respect the confidentiality of all information they have access to during their employment including personal data.
Values:
All Fortius staff are expected to display and aspire to the Fortius Values.
Making it Happen
Be proactive in reviewing the current service, making recommendations and implementing changes to continuously improve the patient journey.
Stronger Together
Work in partnership with the multi -disciplinary team to challenge and influence clinical and managerial decision making.
Personalised Service
Deliver a patient centred service, provide patients with information regarding their care and treatment.
***:
Person Specification
Essential
Computer Literate
Attention to detail
Good report writing skills
Good communication
Desirable
University Degree
Experience of complaints management
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