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Receptionist (Fixed Term - 12 Months)
4 months ago
Receptionist (Fixed term - 12 months)
Gretna Green Ltd
Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages.
Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
We are currently looking for a full time Hotel Receptionist to provide a warm and welcoming atmosphere to the Hotel and to provide exceptional hospitality and service excellence to existing and potential guests.
Main Responsibilities
- Inform guests of the services and uptodate accommodation rates and promote special offers
- To fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety during their stay
- To update the reception diary during and at the end of the shift to enable accurate billings and ensure all important activities are detailed for accountability
- Check in and out of guest rooms
- Review room allocations accordingly
- Upsell to all guests, and record the outcome
- Go through wedding information when requested by guests
- To always promote a positive perception of the company both internally & externally
- To administer reservations including, cancellations and noshows, in line with company policy in a prompt and efficient manner
- To keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximising bedroom and other sales opportunities
- Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work
- To manage credit/debit card and cash transactions, counting floats on each shift and dealing with secure banking, ensuring compliance with Data Protection, financial regulations, and company policy
Required Skills include:
- An excellent telephone manner
- Outstanding communication skills
- Previous relevant hotel experience or customerfacing role
- Experience in IT Skills Word/Excel and Rezlynx would be advantageous
Benefits and Remuneration
Location:
Gretna Green - on-site
Holidays:
Up to 30 days holiday per annum based on full-time - part-time colleagues calculated pro-rata
Rate of pay:
£11 per hour
Hours:40 hours per week
5 days per week out of 7 which will include weekends. Shifts will vary from Early (7am until 3pm) and Late shift (3pm until 11pm) some middle shifts which change for the business
Additional benefits
- Exclusive colleague discounts in our hotels and retail outlets
- An additional day off for your birthday
- Free lunch provided
- Pension
- Training and development through our 'Great Place to Work' scheme
Job Types:
Full-time, Fixed term contract
Salary:
£11.00 per hour
Benefits:
- Additional leave
- Company pension
- Discounted or free food
- Employee discount
- Onsite parking
Work authorisation:
- United Kingdom (required)
Work Location:
In person
