Aftersales Advisor

2 weeks ago

Aldershot, Hampshire, United Kingdom Garland SKODA Aldershot Full time

As a family-owned business, we focus on customer service and value for money. We are a family dealership that cares with over 55 years' experience in the motor industry.

We are passionate about what we do, and we want people who join our team to be equally so, so if you feel you can deliver and want to work for a well-established business, we'd love to hear from you.



What we are offering.

In return;

  • Excellent pay plan
  • 5 day working week (Saturday on a rota)
  • Company Pension Scheme
  • 22 days annual leave, rising to 27 days
  • Exclusive savings available across all sites within the group through Sales, Service & Parts
  • Exclusive access to Perkbox, an online portal for a huge selection of discounted high street offers.

The Role
We are currently recruiting for a Aftersales Advisor to join our Garland Skoda Dealership.


As a Aftersales Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers.

To be successful within this role, you need a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same


You will be provided with on the job training by your colleagues and managers and will be joining a supportive and friendly team at Aldershot.


Responsibilities

  • Greet customers and become their point of contact for the duration of their vehicle being within our Workshop.
  • Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
  • Create customer invoices and run through the work that has been carried out on their vehicle.
  • Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.

Required Skills and Experience
If you already come from an Automotive Service Advisory background that is fantastic, however, if you do not and you are looking to start your career with us, to be considered for the role we will need to possess the below skillset

  • An ability to provide tailored customer service and upselling to a wide range of customers.
  • Comfortable working to deadlines and managing customer expectations with regular communication and updates.
  • Happy to manage your own workload and customer base
If this sounds like you then Winchester Motor Group want to hear from you.

Winchester Motor Group are an equal opportunities employer.

We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.


Salary:
Up to £37,000.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Employee discount
  • Gym membership
  • Health & wellbeing programme
  • Referral programme

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus

Experience:

  • Customer service: 1 year (required)

Work Location:
In person

Reference ID:
SP/SA

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