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Sales Support

3 months ago

Liverpool, Liverpool, United Kingdom CMACGM Full time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents.

With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.


Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.


Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.


Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Purpose

To provide quotations to customers and follow up. Act as support and back up for the Account Manager

Develop and increase volumes in defined Sales Segment and coordinator sales tasks within organization

Main Responsibilities

  • Handle quotations requests received by Account Manager and customers within KPI
  • Support Customers in the utilization of MyPrice
  • Actively promote CMA CGM Group Services and Non-Maritime products (ecommerce, VAS, intermodal, CEVA )
  • Request DDSM exception and update info into the system
  • Monitor quotations pending from line
  • Relay other requests from customers to Customer Care
  • Backup for Outside Sales or Inside Sales
  • Create, update and follow up quotations on a dedicated portfolio of customer
  • Capture customer feedback in Market ID and recorded in CRM
  • Ensure bookings are freighted according to agreed rates and DDSM on workflow report
  • Contribute to dispute resolution and contact HO on Freight & DDSM claims when required
  • Negotiate with Head Office Pricer to secure competitive pricing to develop volumes/revenue
  • Coordinate with agency trade manger to ensure focus on trade piority
  • Maintain and develop strong lasting relationships with customers to generate volume/ revenue
  • Assist in preparation of tender figures for annual contracts
  • To respond to all freight invoice queries within KPI
Profile and

Required Skills:

  • Must have a good telephone manner when speaking to customers
  • Proactive/Cando attitude
  • Previous Sales Support experience
  • Confident to build customer relationships
  • Excellent Communication and organisational skills
  • Ability to work under pressure
  • Excellent time management and prioritising skills
  • Attention to detail
  • Ability to work alone and as part of a team
Practical and Technical Knowledge

  • Computer literate
  • Outlook, Windows system
  • Seeks new ways to improve current working methods
  • Solutions focused
  • LARA
  • LISA

Qualifications:

  • Qualified to GCSE level or equivalent (Grade C/equivalent in English and Mathematics)
Health and Safety

Responsibility for ensuring that local Health and Safety policies and procedures are followed in order to ensure own safety and the safety of others

Not only do we offer a competitive salary, we also offer a generous benefits package including:25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave

Discretionary annual bonus

Generous pension scheme up to 26% total contribution

Life assurance x4

Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter

Health plan including an Employee Assistance Programme

Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille

Cycle to work scheme/ Season ticket loans

Enhanced policies including Maternity & Paternity

Employee recognition awards

Considerable scope for personal and professional growth through the CMA CGM Academy

CMA CGM Group is proud to define itself as a family business built on strong human values.

Excellence

Exemplarity

Imagination

Boldness

Join us and discover a world of opportunities


If you do not hear back from us within four weeks, please assume that on this occasion you have not been successful.

Come along on CMA CGM's adventure